Originally Posted by
trainerjay
I really do appreciate every ones help. The tips and tricks you have all recommended are invaluable. Although I have not tried anything outside of LHR's recommendation I'm sure the fixes previously mentioned do the trick.
At this time I've all but lost interest in this machine but more so in LHR as a company. I understand there are some setup nuances with a brand new machine and I'm okay with this. But I've gone way past setup nuances. To date I have over 25 hours in labor repairs, diagnosis, and phone calls with LHR. This doesn't include down time in waiting for parts. I've replaced the clear cover, the main crank head assembly, added washers to increase head pressure, fought with numerous error codes, intermittent head issues, and broken bits. Even after adding 4 washers to increase head pressure I'm still at the bare minimum pressure and occasionally have to press down on the main head unit as I crank the handle in order to get the desired head pressure so the machine will register and move on to the next step. As far as the motor not starting, I've completed a few tests and each time the head motor spins as desired. When I notice the head motor does not start at the beginning of a carve I immediately cancel the carve to save the bit. I do nothing else except restart the carve and the head begins to spin as normal. LHR wants to blame this on the clear cover and maybe that is the problem, but I have my doubts.
I've request bit replacements but LHR refuses to replace them and explains they are not covered by warranty. If the bit(s) had several uses on them or if I was trying to do a carve or cut through a thick board all at once, I could understand them not wanting to replace the bit as this is user error or a worn bit. Both bits were brand new with not a single cut/carve on either. Somehow this is my fault they broke regardless of the machine malfunction.
I've requested LHR sends me a call tag so I can ship the machine back for diagnosis and repair in their authorized service center to be looked at by an authorized tech. They keep refusing to do so. I've also requested a new machine be sent out to me. They will not send me a new one. I've requested LHR refund me entirely as I believe this machine is a lemon. They refuse to do so. Lets pretend for a moment that I have no mechanical ability or proper tools to complete these fixes. What would LHR do in this case?
I'll remind everyone once again that I purchased this machine brand new from LHR. In my opinion I am way beyond normal setup nuances and configuration. At this time it's clear LHR does not have their customers in their best interest. They are taking advantage of free labor on their customers behalf. They want to take no responsibility or accountability and push blame on UPS and the end user. They seem to forget that I purchased the machine from them, not UPS. At the end of the day this machine has their name written all over it and the responsibility falls on their shoulders to make it right. Private company or not they have a corporate and a consumer responsibility to stand by their product.
LHR is not a responsible company in my opinion. These issues and my experience will be used as a lesson learned and made public across all mediums to warn and educate others of what they could be facing when buying a CarveWright. I hope this thread also educates other forum members to thoroughly research a company and their product along with other users experience before investing in a product. LHR has decided to draw a line and now push has come to shove. I thank all of you for your support and wish you all the best of luck with your CarveWright.