Originally Posted by
Mugsowner
Not sure how old your machine is, but I don't think anything changed as far as tracking goes. your tracking errors come from one of two locations normally. The brass roller, located on the key pad side of machine between the traction belts, is one area. there should be a o ring on the roller to help it track. The bottom of the board causes issues with the roller. Voids in the board cause the roller to stop while the belts are still running and will send that message. This can be fix some times by placing masking tape on the bottom edge of the board, so the the roller keeps spinning, some folks put tape on every time to assist the roller. The other common area that sends this message, is the compression rollers. The rollers can be checked on the key pad to see what they are reading. I have not done that in a while now, so not sure of which buttons you have to hit to get to the screen, but I do know that you can't really mess anything up pushing the wrong buttons. Hope this helps a little anyway. If not let us know and we can look further.