So we bought an old Version A machine with all the licenses from a user and one of the projects that came with it was the Coin Caddy. Online at Carvewright it shows that it has been licensed and moved over to our account. However, when we try to upload it to the card, it receives many errors for unlicensed. Yet online it says it is licensed.

From our research it says that we have to enter the subscription serial number from the email. We don't have a serial number as we don't have the original email. Yet online it does say this project is registered.

How do I get the subscription serial number?

All of the former owners information and computers have been removed from online registrations.

I have alot more that need to be moved over also...not sure at this time if they will have the same issue. All of them are listed as licensed. Any help is appreciated