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Thread: Warranty Question

  1. #1

    Default Warranty Question

    I sent my machine back for a broken Ztruck and got a call today that I needed to pay for traction belts and a flex shaft. I understand why the belts are not covered...they are consumable. Apparently the flex shaft is never covered under warranty either. It was melted from what they are saying and blame me for not lubricating it properly. Are there other things not covered under warranty?
    Terry S
    Panama City, Fl
    Running 1.126

  2. #2
    Join Date
    Feb 2008
    Location
    Fond Du Lac, WI
    Posts
    1,000

    Default

    The only other thing I can think that isn't covered by warranty are the bits.
    Ver 1.150
    Kevin

    "Carving has it ups & downs"

  3. #3
    Join Date
    Nov 2006
    Location
    Rolla, Missouri
    Posts
    3,419

    Default

    Terry, sorry to hear about your flexshaft troubles. It is something you need to keep an eye on. CW recommends placing your hand on the flex shaft during carving to gauge its temperature and lubricating it when it gets too hot. Many things can influence how long a lube-job will last including the ambient temp/humidity the lube you use and how long you let it set without using it(look in the users guide for more info about the proper lubrication to use and how to lubricate.)

    Of all the lessons you can learn the hard way on a piece of equipment that one was at least no too painful. BTW, you can also download the Tips&Tricks newsletters from CW's main website. There is one on how to maintain your machine and many others that will help you avoid some of the most common 'newbie' mistakes.
    Happy carving , Jeff Birt

    Check out www.soigeneris.com for CarveWright Accesories.

    Home of the 'Carving in the Dark' back lit LCD kit!

  4. #4
    Join Date
    Jan 2007
    Location
    NE PA USA
    Posts
    9,984

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    Even improper packing of the unit jamming the flex shaft can KINK the spring inside and as soon as they start testing the metal to metal of the kink will burn up the cable with or without lubrication. I learned this lesson when my machine sat in the hot sun out on my deck while I was repairing it and multi-tasking. The rubber of the flex was soft and I flipped it up and installed it without thinking. I had kinked the spring and shortly after I started carving it burned up.... My fault.... It was lubricated. Handle with CARE.....

    AL
    Favorite Saying.... "It's ALL About the Brass Roller"..... And "Use MASKING TAPE" for board skipping in the X or breaking bits.

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  5. #5

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    I know I lubricated it often, but with white lithium - not the gunk or liquid wrench....but it was lubricated every week or so. It's not a problem, and I'm glad it is fixed - just frustrating!
    Terry S
    Panama City, Fl
    Running 1.126

  6. #6
    Join Date
    Dec 2006
    Location
    Brunswick, GA
    Posts
    8,123

    Default

    Quote Originally Posted by tstryk View Post
    I know I lubricated it often, but with white lithium - not the gunk or liquid wrench....but it was lubricated every week or so. It's not a problem, and I'm glad it is fixed - just frustrating!
    Hello,

    I have two machines and have only lubricated the flex shafts ONCE since I've owned them (using Gunk Liquid Wrench with moly, NOT lithium grease of course).

    I always "touch" the flex shafts two or three times during a long carve just to see if they are generating any heat - they don't. The "old" recommendation was to lubricate every 20 hours of use - not so anymore, provided you use the proper lubricant. Now you lubricate the flexshafts only when they start showing any signs of excessive heat build-up. The moly sure lasts a long time!
    Michael T
    Happy Carving!


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