I hope someone can help. I have a continuing “Zaxis Stall Error 246”. Attached is a picture of what I am trying to scan. It will start out scanning between 18 to 24% complete, then the error. The size of the file it created is 176k with more than 7600 kbytes remaining free space on the card. The total size of the scan area is 14.16” L x 9.03”, max depth is about .9” of which it scans 3.5” before failing. I installed the new zpack about a month ago so I could use the scanning probe in the first place. It also has the latest release of software/firmware. The in & out tray are lower than the feed rollers, (thanks again Mike for the suggestion)..
If I restart a new scan at the point of failure of the first pass, and do this 12 more times, it makes 13 files that, if I can figure out how to paste them all together, would make a complete scan. It can’t be a file size issue, I read another post from someone that scanned a 7’ long dragon carving, this is much smaller. There has been no issue when carving, or in scanning smaller items. I have been in contact with tech support this week and I am waiting on a callback. So far it’s been a dry well.
My machine is one and a half years old, is it possible that the sunburst I am trying to scan is too complex? –or- is there some limit in the RAM it uses to store the line info before it writes it to the card so if the line is complex it over-runs an internal buffer of some kind?
Any insight would be appreciated..