Okay, got the machine yutrned on this morning and had a project I wanted to do. Loaded the project and it says load the peice. So I put the board in and start to crank down the head to secure the peice. Rollers come and touch but does not rachet. The screen side seems to be working okay bit the right side doesn't seem to be coming down tight. Wife says when I crank it down the right side stays higher then the left side. I am not sure how much force you need to the head but it looks to be almost benting the board.
Any ideas what might be wrong. Could the head be messed up right out of the box? When I turn cranking it up after applying some pressure it seems to miss a few turns or slips. Is there a gear that connects the right and left side that may be broken or slipping.