Originally Posted by
Jeff_Birt
LoneStar, I can understand your frustration. As others have stated (I think everyone is just being factual and not trying to pick on you), CW return and replacement policy is as good as or better than most others. I have been in service business most of my adult life and I have to say that I have been impressed with how fast CW has been able to ramp up support as the product has taken off. While having problems stinks, having a company that will stand behind their product is invaluable. I'm sure that CW will take care of what ever the problem is.
It sounds a bit like your using your machine commercially, as others are. This is a bit of a tricky area, as the machine was not designed and marketed as such. Other folks have invested in two machines which is still a bargain considering the hardware/software costs for the next step up to a small commercial machine will easily run $20,000 for the same functionality.