A Message to all new CW and CC Machine Owners

[Kenm810]

A Message to all new CW and CC Machine Owners
Welcome to the Forum, and Save the Box with all the packing materials the Machine came in. It’s … Important … and must be used if sending your machine to LHR for repairs or returning it for exchange or refund.

One of the most important things to do before carving your first project is to take any Twist Ties or Tie Wraps off the Flex-Shaft; their primarily there for shipping purposes, but They can cause hot spots in the machines Flex-Shaft, leading to a possible melt down or worst – damage to the machine.
If you feel the need to fasten the Flex-Shaft to the wire support loop I suggest using a light wrap of black vinyl electrical tape. Only to act as a guide and help limit vibration.

Now before you run your machine Please check the Flex-Shaft for proper lubrication. Liquid Wrench - Gunk L716 Industrial Chain Lubricant with Moly is recommended. Some of the machines have come through with no lube or insufficient lube on the Flex-Shaft. Which can result in damage to the Flex-Shaft and possibly the Machine, and remember to wipe off any excess Moly lube on the Flex-Shaft, also let it drip dry for a while before reinstalling it in the machine. You really don't want any exess lube to get into the carving head bearings and causing problems.
Do a forum Search on the proper flex-shaft lube and how to do it along with the other locations and parts of the machine that will need proper lubrications.

There are several posts and threads in this forum about how to lube, and what has to be watched and lubed when necessary plus suggestions of what lubes to use.
The Flex-Shaft should never be allowed to get hotter then comfortably warm to the touch, the mid 80s to mid 90s in degrees of temperature, you can check it for hot spots by hand or with a hand held infrared thermometer.

When you have time it will also serve you well to read the posts on troubleshooting your machine, to save you some future grief by knowing in advance what to expect.
And remember if you can't find the answer in the Forums Search Option, you’re always welcome to post questions. There a lot of knowledgeable folks on the forum that are more then willing and able to help. Then if you still feel unsure of the answer, The best thing for you to do is call LHR and speak to a CW Tech as soon as possible.

LHR Technologies, Inc.
4930 Allen Genoa Road
Pasadena, TX. 77504

CarveWright Service Phone Numbers
For CarveWright and CompuCarve Machines
You can contact CarveWright by phone at
1-713-473-6572
email at support@carvewright.com.
New hours are Monday through Saturday 9:00 am To 6:00 pm Central Time.


Tell them exactly what’s happening or what happened.
Most likely they’ll be able to talk you through the problem on the phone, send you a new part, or email you a prepaid shipping label to return you CW or CC machine to LHR for repair or replacement while in warranty. “ In the original box and packing ” (LHR support for 1 year or 200 hours which ever comes first.)
Finally try to get into the habit of reading the Forum for news, new patterns and updates, also using the Forums Search Option for getting timely bits of information and answers to your inevitable myriad of questions. Remember to Read and keep your Manual handy.
Originally posted 9/11/2007

[Staninvent]

I am new to this forum and am not sure how to post to it. I am looking for someone in the Tulsa, Ok. area with a machine and knowledge of how to use it. If any one wants to respond my E-mail is Staninvent@cox.net Thanks

[student]

I too am new to this forum and am looking for someone in the North Florida or Extreme South Georgia (50 mile radius of 3220 area with knowledge of the machine.

I'm willing to assist you with some of your projects in exchange for the experience.

I also have a few assignments that I could sub-contract out.

[oldtiller]

I am wondering if I am the only one that has problems with support with LHR. I had to send my 2 week old machine in for repair and after a week they still have not looked at it.

[Jeff_Birt]

My friend, how is that lack of support? All repair shops get go through busy spurts where it can take a few more days to get a machine through. If you sent it a week ago, figure 3 days shipping (at least), two days for the weekend, so they may have had it two days.

I know it is frustrating to not have your machine, but be a bit patient. I'm sure LHR will get you fixed up.

[Digitalwoodshop]

Oldtiller, you will find the root cause of your carve machine problems here:


http://www.carvewright.com/forum/showthread.php?t=6754

#6 hits the nail right on the head.

AL

[jbraman]

Oldtiller,
Just hang in there, it gets better. I got my CW and just about threw the thing out the window after less than 24 hours. I found that the forums would typically give me a faster answer to problems than support.

[oldman]

Thank you jbraman I just got a call back from LHR and my machine is in the final testing stages and should be back next week. I call this AM to get an update and they called back a couple of hours latter with this news, so far I can't complain about their survice and you are right there is a lot of good info in this forum it just takes a little bit of time to find it. I think that together we have had all the problems you could have with this machine. I only hope that someone from CW reads the problems and passed it along to their QC dept.

[Kix]

I have been reading the forum for about a year now. Keep reading about how you have to read the manual and maintenance and etc.

I am almost ready to buy, it will be another ten days and 15 minutes or so. Is there a copy of the manual on the forum somewhere so I can have something to do while waiting?

Might as well be prepared, eh? Also, anyone know if I can get another one month trial on the software, suppose I could just use the wifes name, maybe?

Thanks, you guys seem like a good bunch,

Kix

[fwharris]

I have been reading the forum for about a year now. Keep reading about how you have to read the manual and maintenance and etc.

I am almost ready to buy, it will be another ten days and 15 minutes or so. Is there a copy of the manual on the forum somewhere so I can have something to do while waiting?

Might as well be prepared, eh? Also, anyone know if I can get another one month trial on the software, suppose I could just use the wifes name, maybe?

Thanks, you guys seem like a good bunch,

Kix

Kix,

First of all welcome to the forum.Glad to see another Colorado user also.
Here is a link to the manual:
http://www.carvewright.com/forum/sho...64&postcount=4


There is also a lot of good reading in the other posts in this thread: trouble shooting PDF's