Designer 188 / GUI.exe crash

[BCChad]

I have a new installation of gui.exe, version .188. The software opens (run as Administrator) and performs well until I open the PATTERN LIST or PATTERN TOOL. The software pauses for a few seconds then crashes, closing down completely.
I have completely uninstalled and reinstalled repeatedly, with the same behavior. I have downloaded multiple times.
I deleted the favorites.mpn file each time, the one that installs on startup, about 6kb.
I called tech support, who was unable to get me past this problem, but who verified I have a valid license.

I am running Windows 10, latest updates. Newer computer, plenty of resources. All of that said, I have successfully installed the software on a second computer and it runs fine there, no crashes at all.

Looking for help, new ideas, new eyes on this problem, thanks.

[BCChad]

Adding more information ... I just uninstalled gui and wiped "LHR" references from the windows registry and reinstalled. On startup, the program worked correctly. The PATTERN LIST opened and operated correctly (! Yes, a good surprise). I saved a project, shut down the software. On starting up a second time, as soon as I opened the PATTERN LIST, the software crashed.

[lynnfrwd]

Norton is notorious for blocking the application, because we are not in their allowed list. If you have Designer PRO, you also need to tell it to allow fontgen.exe and gui.exe.

[lynnfrwd]

Go to HELP > DISABLE FILE PREVIEW.

[BCChad]

Hi Lynn, thanks but I didn't understand. I don't see such an entry in my HELP menu. I attached a screen shot of my help menu...
And to your second post, I am not getting any error reported about a missing file. The application just totally crashes and disappears.

Go to HELP > DISABLE FILE PREVIEW.

[fwharris]

File preview is only in the Pro version. Try increasing your rendering cache size. It is found in the "preference" settings under the "edit" tab. Default is 16MB, try 256mb or higher.

If you have a large amount of patterns in the pattern tool (favorite) try removing those that you do not use that often. Also make sure you only show one favorites and basic pattern.

[BCChad]

Thanks, "fwharris," I do have the cache set at 256MB - still crashing. Also, I am using the default "favorites.mpn" file, 6KB that is created when the software first runs, so there are no additional entries in that pattern database. Can you think of anything else?

File preview is only in the Pro version. Try increasing your rendering cache size. It is found in the "preference" settings under the "edit" tab. Default is 16MB, try 256mb or higher.

If you have a large amount of patterns in the pattern tool (favorite) try removing those that you do not use that often. Also make sure you only show one favorites and basic pattern.

[fwharris]

Thanks, "fwharris," I do have the cache set at 256MB - still crashing. Also, I am using the default "favorites.mpn" file, 6KB that is created when the software first runs, so there are no additional entries in that pattern database. Can you think of anything else?

You have already done the other things I would suggest doing. Sorry as I do not know what else to mention.

[lynnfrwd]

If you come up with The files required for this program have been moved or are missing message

follow these instructions:
http://support.carvewright.com/files-are-missing/

[lynnfrwd]

Try calling LHR 713-473-6572