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Thread: Font generator does not match error.

  1. #1

    Default Font generator does not match error.

    I wrote about this once before and thought I had it resolved.. Nope. It still gives me this message When want to add text. I press the "TEXT Button" and this pops up-

    "ERROR:Font generator version does not match Designer Version. GOT: NONE.s.b. 3.103.14

    It then closes the program without saving my design. Now here's the glitch, IT WORKS SOMETIMES, but I can't figure out what makes it work or not work.
    Thanks for the help everyone.

  2. #2
    Join Date
    Sep 2007
    Location
    Northern Colorado
    Posts
    7,647

    Default

    Well I was going to point you to your original thread but just found out it was you that had the original problem.

    The newest version of designer is 3.106. If you have not updated maybe you should try that.
    RingNeckBlues
    My patterns on the Depot
    DC-INSERT It Just Sucks!

    Proven to out perform all others!
    Buy CarveWright
    Colorado FaceBook Users Group


    All patterns and projects that I share on the CarveWright forum are for your personal carving purpose. They are not to be shared, sold or posted on any other web site without permission from RingNeckBlues Designs.

  3. #3

    Default

    Thanks,I think I Downloaded it but will check.

  4. #4
    Join Date
    Sep 2010
    Location
    Hereford, AZ
    Posts
    236

    Default

    I am now having this same problem. Made sure I have the newest version and it still happens. I am not able to use the text button without this error. Thought it was my computer, restarted and still the same error with the program crashing after error comes up. A few weeks ago it was fine. Haven't changed anything since then. Any other ideas? Thank you for any help you can give.
    Heather

  5. #5
    Join Date
    Sep 2007
    Location
    Northern Colorado
    Posts
    7,647

    Default

    Have any of you called and talked with CarveWright about this issue?
    RingNeckBlues
    My patterns on the Depot
    DC-INSERT It Just Sucks!

    Proven to out perform all others!
    Buy CarveWright
    Colorado FaceBook Users Group


    All patterns and projects that I share on the CarveWright forum are for your personal carving purpose. They are not to be shared, sold or posted on any other web site without permission from RingNeckBlues Designs.

  6. #6
    Join Date
    Sep 2010
    Location
    Hereford, AZ
    Posts
    236

    Default

    Quote Originally Posted by fwharris View Post
    Have any of you called and talked with CarveWright about this issue?
    no, not yet was hoping someone from there that works these forums could chime in. I know they monitor the forums.
    Heather

  7. #7
    Join Date
    Feb 2008
    Location
    Tucson, Arizona
    Posts
    2,399

    Default

    Quote Originally Posted by kwbcpastor View Post
    I wrote about this once before and thought I had it resolved.. Nope. It still gives me this message When want to add text. I press the "TEXT Button" and this pops up-

    "ERROR:Font generator version does not match Designer Version. GOT: NONE.s.b. 3.103.14

    It then closes the program without saving my design. Now here's the glitch, IT WORKS SOMETIMES, but I can't figure out what makes it work or not work.
    Thanks for the help everyone.
    Backup your patterns (favorites.mpn) and then completely uninstall the program using the windows control panel. If the Carvewright folder still exists (c:\users\your user name\carvewright) delete it. When you reinstall the program BE SURE to right click on the installation file and select "Run As Administrator". After re-installing, try to run the program before copying the favorites.mpn file back to the carvewright folder. You will probably have to re-register the program. I know this is a royal PITA and it may not fix the problem but it's a good place to start.
    Last edited by SteveNelson46; 09-11-2018 at 10:11 AM.
    Steve

  8. #8

    Default

    I have and this is what they sent me:
    DOWNLOADING THE LATEST VERSION OF DESIGNER SOFTWARE
    INSTALLATION OF LATEST VERSION

    1. If you have an old disk of the Project Designer Software, throw it in the trash
    2. If you installed software from an old disk or if you were running version 1.182 or older, go into your control panel and remove the CarveWright installation
    3. Download the correct version of Project Designer:

    Basic Designer v1.188 (free version) - http://www.carvewright.com/updates/
    Project Designer 3 v3.xxx (paid upgrade) - http://www.carvewright.com/update3/
    1. Ignore any security warnings. Since Microsoft & other security software applications have never heard of CarveWright, you may get security warnings that we are not safe; select to Allow or Continue anyway.
    2. You will be given the option to RUN or SAVE (OPEN IN FOLDER)
      1. Windows Vista, 7, 8, or 10 operating systems:
        Do Not select Run & go to step 6
      2. Windows XP operating systems:
        Click Run & go to step 9
      3. Mac operating systems:
        Follow the Mac Installation Instructions http://www.carvewright.com/assets/service/Software_instructions/Designer_Software_Quick_Start_Guide.pdf


    Under the Designer Software Quick Start Guide

    1. Save the file into your Downloads folder or somewhere that you can find it; or click Open in Folder
    2. Find the Application file that you just downloaded or opened in a folder that is named “Designer_1_18(#)” (last number will change with each update)
    3. Right-Click on it and select "Run As Administrator" from the menu to install
    4. Follow the installation wizard *For Windows 10 when prompted for install location change from the default of C:\ProgramFiles (x86)\ to C:\ProgramData\
    5. Unselect and/or disregard the “Read Me” file instructions


    REGISTRATION OF PROJECT DESIGNER


    1. After installed, you will need to register the software to your existing Customer Account
    2. Find the Project Designer Icon on your Desktop
      1. Windows Vista, 7, 8 or 10 operating systems:
        Right-click on the icon and select RUN AS ADMINISTRATOR
      2. Windows XP operating systems:
        Double-click to open
      3. MAC - drag icon into Applications Folder. Reinstall x11 (https://www.xquartz.org/) & turn off feature called APP NAP under GET INFO.

    3. Register ONLINE and select the option that says "I Already Have A CarveWright Customer Account" (If you are an educator and want students to log in with different usernames & passwords, please click USE EDUCATOR LICENSES.
    4. You will need to know your Customer Account username & password to register
    5. Your Customer Account password can be reset, if you cannot remember it. You must know your username & email address. Call LHR, if you do not know it. DO NOT try to create a New Customer Account as your machine serial number is already registered to YOU and that is where any other licenses that you have are registered

    RE-DOWNLOADING LICENSED PATTERNS & PROJECTS

    1. Log into your Customer Account at www.carvewright.com under Quick Links (bottom of page)
    2. Next to each pattern, collection and project is a download link
    3. Double click on the ptn or mpl file to upload into Project Designer's Pattern Library
    4. Remember projects are saved to your computer and never uploaded into your Pattern Library


    NOTE: STORE ACCOUNT (where you make online purchases) & CUSTOMER ACCOUNT (where you register computers, machine & licenses) are two separate pieces of software and may have different usernames & passwords.
    NOTE: Windows Vista, 7, 8, & 10 users may want to right-click on your Project Designer Software icon > go to PROPERTIES > then ADVANCED PROPERTIES (may be named something similar) and find the option to ALWAYS RUN THIS APPLICATION AS ADMINISTRATOR.

    Call us at 713-473-6572, if you still need assistance.

    CarveWright Customer Service

  9. #9
    Join Date
    Aug 2008
    Location
    The Great Texas Gulf Coast
    Posts
    5,331

    Default

    Remove the program, reboot the computer and reinstall. Please let us know if this resolves the FONT GENERATOR issue.
    CarveWright CX Packaged System - starting at $2000
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    Adv. Support w/out CC membership - $25.00/issue
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  10. #10

    Default

    will I lose all my projects and designs if I remove the program? My programs are saved in This PC> documents> carvewright.

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