I would almost bet my left *** that the majority of your problems are do to the miss handling during shipping. If it got bounced around hard enough to break the clear cover it probably has the machine out of alignment and who know what else is wrong. This combined with new operator issues does not blend well for having a good start up carving experience and is not the norm for a new machine.
I just spent 3 hours with a new carver to get then set up with their new machine. other than me not trimming the clear cover enough for my DC-INSERT dust collection attachment to make the cut motor switch the machine fired right up and they should just about be done with their 5 1/2 hour first carve.