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Thread: Back to Demo Mode on PC!?

  1. #1

    Exclamation Back to Demo Mode on PC!?

    I have Designer (Basic) installed on two PC's (home & work), and all has worked fine on both machines until today...

    I restarted my home PC this evening (first time restarting it since installing software), and when I opened up Designer it opened in Demo mode. Huh!? So I went to "manage licenses", and it said no more licenses were available. Logging into my customer account, I see that both PC's are still registered, using both of the available licenses.

    Why would restarting the PC make it now unrecognizable to the Designer license? Is it based on ip address? How can I get the home PC back up and running again!? I don't see any option to delete PC's from my customer account.

    Any help is greatly appreciated. Home PC is most important one, since that's the one I use to send files to the memory card.

  2. #2

    Default

    Call carver wright and they can and will help you
    joe_s
    CW Start U Member

  3. #3
    Join Date
    Sep 2007
    Location
    Northern Colorado
    Posts
    7,647

    Default

    Your PC probably had some updates installed that changed your PC ID #.
    RingNeckBlues
    My patterns on the Depot
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    All patterns and projects that I share on the CarveWright forum are for your personal carving purpose. They are not to be shared, sold or posted on any other web site without permission from RingNeckBlues Designs.

  4. #4
    Join Date
    Aug 2008
    Location
    Bangor, ME
    Posts
    614

    Default

    This happens to me (nearly) every time I restart my comoputer. 75% of the time I can reload a saved license file and it works, sometimes I can download a new license file from the CW site and have that work. But other times I have to use my "spare" computer license, then email LHR and have them delete the other file. I'm glad I don't need both computers because it always seems to happen at an inopportune time.

  5. #5
    Join Date
    Feb 2008
    Location
    Tucson, Arizona
    Posts
    2,399

    Default

    When you install the software be sure to right click on the installation file and select "Run as Administrator"
    Steve

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