register problem

[gman]

Although I have purchased and successfully registered many patterns from your store, all I get now after entering the serial number is the register server is unavailable or "not connected to the internet". I know I am connected so what's next to check?

[lynnfrwd]

Serial numbers are only ever registered ONCE. Call 713-473-6572 or email support at carvewright dot com

[fwharris]

Have you called them to see if they are having any issues with their internet?

Have you tried connecting to your web account from the help tab? If you can get there you can register the pattern. After that from the help tab, manage license, update license

[gman]

Yes, I use the help tab while in the designer program, I hit "manage licenses" then "Patterns" then Activate License" then I enter the pattern serial # and hit "next". That's when a drop down notice appears saying "unable to communicate with registration server, check internet connection". Well, if you're reading this then I have a good connection. Any ideas welcome!

[bergerud]

Have you tried: http://register.carvewright.com/

I think there may be versions of Designer which have an old address???

[gman]

I just tried that site, http://register.carvewright.com/ and after a rather long wait the page came up blank with notation on the bottom "done".

[bergerud]

This is what I get. Could this be a web browser problem?

[gman]

I don't know, above my pay/knowledge grade, I'm afraid. I'll try again and see if any better. Thanks for your time though.

[gman]

Well, I just successfully registered 3 patterns. Who knows, but thanks to all.

[lynnfrwd]

Internet was down when we got here this morning, but it is now back up. Evidently went down early Saturday morning. Any activation codes (aka serial numbers) may need to be reissued. Call us, if they are not working for you.