Trying in install on new PC - update problems

[djarboe]

I am moving to a new PC with windows 10. I installed CW from my CD. It installed V1.131. When I tried to update to the latest free version -1.188, it crashed with the error message you see. How do correct this?
Dave

[lynnfrwd]

Throw the disk in the trash.

Go into your Control Panel and remove that installation of Designer.

Follow these instructions:

DOWNLOADING THE LATEST VERSION OF DESIGNER SOFTWARE

1. CarveWright website (www.carvewright.com) always has the latest versions available for download. Just make sure you download the correct version.
2. If you have an old disk of the Project Designer Software, throw it in the trash
3. If you installed software from an old disk, or if you were running version 1.182 or older, go into your Control Panel and remove the CarveWright installation
   NOTE: Patterns & Projects should NEVER be saved into the CW Program Files folder. Make sure you save any .mpc or .ptn that you created and stored in this folder before you remove the CarveWright Installation, which will wipe the folder out. Any store bought .ptns can be re-downloaded from your Customer Account (see instructions below).
4. If you purchased a USED machine, we need to first get the machine serial number removed from the previous owners name. Send proof of purchase and machine serial number to support@carvewright.com. You will only have access to Designer Basic. No other licenses are transferable.

INSTALLATION OF LATEST VERSION

• Project Designer BASIC v1.188 (free version)- http://www.carvewright.com/updates/
• Project Designer PRO 3 v3.xxx (paid upgrade) –http://www.carvewright.com/update3/
• Archive of older Project Designer Versions, such as Designer 2.007 (paid upgrade) –http://www.carvewright.com/designer-archive/
• Select either Download Windows Installer or Download Apple Installer.
• After downloading, click on the file. You will be given the option to RUN, SAVE or OPEN IN FOLDER
  
  1. Windows XP , Vista, 7, 8, 8.1 or 10 operating systems: Go ahead and choose RUN
  2. Mac operating systems: Follow the Mac Installation Instructions on page 7 –http://www.carvewright.com/assets/se...tart_Guide.pdf) Make sure you drag the Designer exec file into the Applications folder. Also, newer MAC versions will need to reinstall x11 and turn off AppNap.
  
  
• Follow the installation wizard. Do not change the location of where it is putting your software.
• Ignore any security warnings. Since Microsoft & other security software applications have never heard of CarveWright, you may get security warnings that we are not safe; select to Allow or Continue anyway. Unselect and/or disregard the “Read Me” file instructions

REGISTRATION OF PROJECT DESIGNER

1. After installed, you will need to register the software to your existing Customer Account (You must have licenses available. If you don't call or email us and tell us what computer to deactivate by the "description" you gave to your computer.)
2. Find the Project Designer Icon on your Desktop
   
   1. Windows Vista, 7, 8, 8.1 or 10 operating systems:
      Right-click on the icon and select RUN AS ADMINISTRATOR
   2. Windows XP operating systems:
      Double-click to open
   
   
3. If you have the option to CONTINUE WITHOUT ACTIVATION, you can select that and go to HELP > MANAGE LICENSES > UPDATE LICENSES.
4. If you are an educator, click USE EDUCATOR LICENSES, so that multiple users can log in with different usernames & passwords,
5. Then select register ONLINE and the option that says "I Already Have A CarveWright Customer Account"
6. You will need to know your Customer Account username & password to register
7. Your Customer Account password can be reset, if you cannot remember it. You must know your username & email address. Call LHR, if you do not know it. DO NOT try to create a New Customer Account as your machine serial number is already registered to YOU and that is where any other licenses that you have are registered
8. You will be given an opportunity to click on a box to add any of your additional add-on, pattern, collection or project licenses. Make sure you scroll down and get them all.

RE-DOWNLOADING LICENSED PATTERNS & PROJECTS

1. Log into your Customer Account at www.carvewright.com under Quick Links (bottom of page)
2. Next to each pattern, collection and project is a download link
3. For Patterns, double click on the ptn or mpl file to upload into Project Designer's Pattern Library
4. On Collections or Libraries, select that second option that says, "I do not need to activate this collection…".
5. Remember Projects are saved to your computer and never uploaded into your Pattern Library

NOTE: STORE ACCOUNT (where you make online purchases) & CUSTOMER ACCOUNT (where you register computers, machine & licenses) are two separate pieces of software and may have different usernames & passwords.
NOTE: Windows Vista, 7, 8, 8.1 & 10 users may want to right-click on your Project Designer Software icon > go to PROPERTIES > then ADVANCED PROPERTIES (may be named something similar) and find the option to ALWAYS RUN THIS APPLICATION AS ADMINISTRATOR.

Call us at 713-473-6572, if you still need assistance.

CarveWright Customer Service