I have only had my machine for a day and already I am having problems. Trying to lower the head, the ratchet kicks in and all it does when I turn the crank to lower is click, click, click. I have turned the drive screw inside the machine, cleaned and re-lubricated all four corner supports. I even lowered the head completely by manually turning the screw inside the machine. The head cranks up completely but when I lower it, all it does is click about 3 or 4 times each revolution. The only way I can lower the head is reach inside and push down on the assemply while cranking down. Please help