I only get good carvings of words and phrases about half the time. Most of the time, the letters have parts missing, even though they look fine on the screen. I thought the problem might have been that I brought the text in and then manipulated the box. This often resulted in the text being smaller than the 90 pts. in the type in area. So, I tried putting in the text at a lower point so that I wouldn't have to size it. Same thing happened -- text looks terrible and is barely readable. Have tried changing optimations setting on pattern in program and also setting carving machine to best carving. I also tried reducing the height and depth of the text and that didn't help. I must be doing something wrong, but can't figure out what. Occasionally, I will get something that will carve beautifully. Don't know why the difference.