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Thread: Lost Registration

  1. #1
    Join Date
    Oct 2007
    Location
    Panama City, FL
    Posts
    217

    Default Lost Registration

    Last night my laptop received an upgrade push and Designer lost all the license information for several add-ons. I was able to re-register most of them, but not all (centerline, conforming vectors, a couple patterns) by downloading the license file from LHR. I still can't get the rest to activate (stuck in demo mode).

    Has anyone had this happen before and if so, what was the fix?

    Thanks for any and all suggestions.
    Tracy

    World's largest supplier of custom carved firewood.

  2. #2
    Join Date
    Aug 2008
    Location
    The Great Texas Gulf Coast
    Posts
    5,314

    Default

    You have two machines that gives you 2 Designer Basic licenses (4 computer installs). Your add-ons licenses are good for only two computer installs.

    You currently have 4 computers registered. We need to deactivate some to free up those add-on licenses to be applied to your new computer.

    Call us or log into your Customer Account to see what you have and let us know which one(s) to deactivate.
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  3. #3
    Join Date
    Oct 2007
    Location
    Panama City, FL
    Posts
    217

    Default

    Thanks!

    Called and have everything corrected. Gotta love the support!!!
    Tracy

    World's largest supplier of custom carved firewood.

  4. #4
    Join Date
    Dec 2011
    Location
    Spring Arbor Michigan
    Posts
    1,274

    Default

    Yes they do supports us greatly! Glad to have help when needed.

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