Ran across a new source for bits

[widget223]

Let us know when you buy 3.0 ! LOL , Sorry had to do it.

I'm about ready to by some traction belts.......................

[CNC Carver]

Great I'll watch for them to be on sale in a week or so! LOL Hopefully LHR is listening and they go on sale before you buy them.

[edsingletary]

By the time you pay for shipping and waiting you are ahead. Told my power supply would ship out yesterday and get an e-mail it just shipped today Christmas and down for almost 2 weeks, ridiculous.

[lynnfrwd]

By the time you pay for shipping and waiting you are ahead. Told my power supply would ship out yesterday and get an e-mail it just shipped today Christmas and down for almost 2 weeks, ridiculous.

The part shipped on 12/8. The order was updated today on the 9th.

[edsingletary]

Thank you Connie for the clarification, it was ordered on the 1St.

[lynnfrwd]

I know. I am sorry. Had ppl filling in while I was out sick. Had to grab repair techs to work the phones and take orders. We have to physically move order status and my replacement didn't remember this step, so your order was "stuck" in wrong status.

[edsingletary]

What is your position witj LHR Connie, sounds like if one person leaves might as well shut down operations. I am not a complainer by nature, i am really patient, i have run my own business 40 years, i know all the problems between personnel and customers. Iv heard it all i think. I also know poor customer service will kill you. I buy a bunch from Amazon, not the cheapest but the quickest and reliable. LHR needs to model that in service. You provide excellent service you can charge a bit more and still make customers happy through Service Excellence. Of course this is none of my business so i will shut up. Thanks for your help though.

[lynnfrwd]

LHR and amazon are apples and oranges, so there is no way we can match their shipping or business model. We made a human error and when notified, expedited your shipping, so I don't see how this reflects poor customer service.

[edsingletary]

Anytime there is a breakdown in the chain it automatically causes poor service. Thats just the way it is in business. Im happy, my order is on the way, thank you.

[lynnfrwd]

Since I just received my new bits I Just received an e- mail from carvewright. 20 % off Sale on bits. They did the same thing after I bought the carve tight spindle. Way to through salt in the wound!

I guess someone here saw that you recently bought a pattern....