I tried scanning for the first time this afternoon and noticed that the probe did not go all the way down to the sled. I watched one of the videos that suggested that I hot glue the item to be scanned to a small ceramic tile...which I did. The probe barely touched the top of the item, but due to a software issue I can't see what the scan looks like. (the software issue is addressed in another post). Did I miss something in the setup that would make the probe go all the way down?