Great customer service

[atldal]

I just wanted to pass along my experience with Carvewright. I posted recently that I was having an issue with the new Carvewright CX shocking me. I posted it on the board and got several helpful responses. Today, I received a call from Carvewright checking on my issue. I can't say enough about how that impressed me. Not too many companies go out of their way to contact a customer unsolicited attempting to solve an issue posted on a board.

Thanks for caring about customer's issues.

Shane

[Dale]

That's nice to hear. Did you get the problem fixed yet?

[aokweld101]

They are a great staff never once have I had a problem with them.

[henry1]

They are a great staff never once have I had a problem with them.

Same here They are a great staff

[atldal]

That's nice to hear. Did you get the problem fixed yet?

The problem seemed to go away on its own.

[SteveNelson46]

My experiences with the technical support team have always been great. They are always professional, courteous, and knowledgeable even though I have, at times, vented some frustrations while talking to them.

[cestout]

Me too, and they are friendly.
Clint

[Proctorw]

I agree. When I talk to the folks about this machine versus some others, I told them initially before I knew any better, I was interested because of price. Then Joe did a great sales job at the Fort Worth Wood Workers show last April. Now when I talk to folks about the machine, I tell them originally the price was what got me interested, but the Forum has been a big pleasant surprise along with the folks at CarveWright who are always helpful. I tell them you are buying more than the just a machine, you are buying some great support.

[blhutchens]

I have never had anything but courteous and professional service and time I have called or e-mailed Carvewright.

[ktjwilliams]

Never had a problem with Customer service ...