Great customer service

[Dan-Woodman]

But do they charge $25.00 when you call customer service?

[lynnfrwd]

If you are out of warranty, not a member of CarversClub and your issue requires extended troubleshooting, then, yes, we are supposed to charge an incident fee.

[ktjwilliams]

I have never paid a fee.... If it's something short and sweet .. I would assume that if they have to get into researching a problem that there would be a fee .. Call any computer or software Co. for support and they want their fee before they even talk to ya ....

But do they charge $25.00 when you call customer service?