It may be difficult to resolve without software that lets you manipulate pixel by pixel. Our Pattern Editor software (comes with probe) will let you do this.
The other option is to get your friend to give you a HIGH resolution image of the logo.
Images loaded onto the internet are usually a low resolution. It a) helps the page load more quickly and b) our eyes do not require that high a resolution. I call it "Trash in will be trash out". In other words, if you bring a low resolution image (trash) into the software, you will get a low quality carve (trash) from the machine, because it will carve exactly what you give it.
The other thing is, if it is just text, you can ask him what font he is using and download that font from the web and use the TEXT TOOL in Designer. You may already have the font as that K looks familiar.
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