Called and got absolutely no help plus charged 25.00 for a project that I already had

[lynnfrwd]

We can provide good customer service, but that doesn't always mean the customer gets everything they want or demand.

[Coast Guard]

I think the key here is usually. If the phone call was recorded, please feel free to check it out. If not, let me know... I have a partial recording.

I also asked that someone (a supervisor contact me). Hasn't happened yet. As I'm not even sure he placed an investigation or initiated a refund.

Oh, and I'm new to this and definitely didn't know what I already owned. I do now though.

[zan29]

Thanks lynn, I thought I had to change the cable but found the real problem so do not need the document. I don't think it exist though cause when I clicked on the part, it gave me the change board sensor document instead but I would appreciate having it....never know!

Suzanne, I won't be back in the office until Friday, but I will look for your emails. Repair documents are under Support. I don't have a definite answer on thecut motors.

[lynnfrwd]

I think the key here is usually. If the phone call was recorded, please feel free to check it out. If not, let me know... I have a partial recording.

I also asked that someone (a supervisor contact me). Hasn't happened yet. As I'm not even sure he placed an investigation or initiated a refund.

Oh, and I'm new to this and definitely didn't know what I already owned. I do now though.

We do record them. I am their supervisor. I am off until next Friday, but will go to the office and look into it further this Monday.

[lynnfrwd]

Thanks lynn, I thought I had to change the cable but found the real problem so do not need the document. I don't think it exist though cause when I clicked on the part, it gave me the change board sensor document instead but I would appreciate having it....never know!

There is no manual just for the board sensor. There are repair documents and videos.

[lynnfrwd]

CG if you can tell about what time this phone call happened, it may cut down on the # of phone calls I have to listen to.