Bug reporting - designer 2.001

[fwharris]

Correct, Those are the buttons I was talking about, I do have them on my toolbar, but their behavior is not similar to the other buttons. Try clicking the board texture button - it goes down, but does nothing (you need to click on the arrow next to it for anything to work).

I think I am hearing what your saying but the way I am seeing the selection tool is that it shows you what the "current" selection is and if you want to change to a different view you need to select the drop down arrow to select and change to the view of your choice. It is the same for say the "rectangle/square" tool, if the rectangle tool is the one highlighted that will be the one used when you click on it. To change to the square tool you need to use the drop down arrow to change to the square.

[lynnfrwd]

The Front and Rear buttons also would be nice if the currently selected button is "down", so you can verify what side of the board you are working with.

With the curser anywhere over the board, it says in bottom left corner whether you are front face or rear face.

[WoodenWizard]

Crashes even if I just open it and let it sit a few minutes. Tried importing an STL and all I get is the program disappearing. So far I have not been able to have it run more than a few minutes at most..

So I cut and pasted this from another of my posts. I could not use the new designer for more than a few minutes and was getting very depressed about it. I then read in a post that I can't locate, that it might be caused by the amount of projects and patterns I have on my computer (not just the favorites) The person posted they moved them to a external drive and disconnected drive. They also stated that the alternative was to keep starting Designer until it found all the files.

Well I got bored and kept restarting designer and low and behold my crashing eventualy stopped. I can even use the STL importer. It was a pain but I am much happier now.

Dave

[lynnfrwd]

I am currently trying to write a Troubleshooting Designer Crashes Guide:

See this information:

• Designer opens, but is sluggish or crashes shortly after opening:

Description: This issue occurs after Designer has appeared to open successfully. When you first install Designer 2.0, it will create thumbnails of patterns & projects, so that you can preview them before opening. This works in the background, but can slow down your software until it is complete. Depending upon how many ptn & mpc files you have will determine how long this will take. If Designer comes across a ptn or mpc that it cannot generate a thumbnail for, it may crash. The next time you go back into Designer, it will skip that file. Should it encounter another file, it may crash again. Designer will only try to generate thumbnails for files in the CarveWright folders, in the folder that is your default when hitting Open Project & in any other folder that you attempt to open using Designer 2. You may want to let this process run, while doing something else, checking frequently and then restarting Designer, if it has crashed.

Affected versions: Designer Version 2.00X

Fix: Designer is not broken. Once thumbnails are generated, it will only do this if you add new files or visit a new folder. If you have a ton of ptn & mpc files, you can put them in another folder, on a thumb drive or removable drive to stop the thumbnails from being generated.

[SteveEJ]

Ok, I have had the exact problem on 2.0 (in demo mode) as described above.

I am very concerned that a system that crashes, as admitted in the description, is said to be 'Not Broken' as stated in the fix.

I have written MANY programs for myself in the past and one of the first portions of the program is error detection and what to do about it. Crashing the program or just quitting without explanation was never an option. The program, if it detects a condition like reading a file that is not in the proper format, should be programmed to simply skip that thumb generation and go on to the next one in the list. If just quitting or crashing is the norm then I am amazed.

I await fixes before investment. Sorry.

[lynnfrwd]

Ok, I have had the exact problem on 2.0 (in demo mode) as described above.

I am very concerned that a system that crashes, as admitted in the description, is said to be 'Not Broken' as stated in the fix.

I have written MANY programs for myself in the past and one of the first portions of the program is error detection and what to do about it. Crashing the program or just quitting without explanation was never an option. The program, if it detects a condition like reading a file that is not in the proper format, should be programmed to simply skip that thumb generation and go on to the next one in the list. If just quitting or crashing is the norm then I am amazed.

I await fixes before investment. Sorry.

That may be taken care of in the future, however, if you've already gone through the generation of thumbnails using the demo mode, then you wouldn't have to do it, again, after you purchase and register.

[SteveEJ]

For information/debugging purposes:

On the Mac version the system does not crash or require re-running. It skips bad files and says preview not available. It re-curses thru the file directories correctly and seems to be building the thumbs normally. If they are using common code and building on Windows using a database library then the problem might be with the library itself or not looking at the error code the library returns. I'm sure your programmers already know that.

[DickB]

Ok, I have had the exact problem on 2.0 (in demo mode) as described above.

I am very concerned that a system that crashes, as admitted in the description, is said to be 'Not Broken' as stated in the fix.

I have written MANY programs for myself in the past and one of the first portions of the program is error detection and what to do about it. Crashing the program or just quitting without explanation was never an option. The program, if it detects a condition like reading a file that is not in the proper format, should be programmed to simply skip that thumb generation and go on to the next one in the list. If just quitting or crashing is the norm then I am amazed.

I await fixes before investment. Sorry.

I'm with Steve on this one. I also speak from the experience of my entire career in the firmware business.

I'm getting lots of crashes and few thumbnails generated. I have lots of folders and sub folders to keep my projects organized. It seems each time I access a folder to work on a project I get a crash. Open again, crash again. Just did it 6 times in a row on the same folder with only 12 projects in it. It's finally not crashing now when I select that folder, but two of the projects have no preview. (What caused the other 4 crashes?) Hard to do work this way. I guess the work-around is that I will have to transfer projects one at a time to a "working" folder, then move them back so I can keep my files organized. Unhandy.

BTW, what's wrong with the files for which a thumbnail can't be generated?

[ladjr]

I have a problem which I don't see here. Every time I load Designer 2 it requires me to give a serial number. How ever if I don't it still proceeds and works fine.

[mca]

In our internal testing, a project that won't generate a preview won't open in Designer either; It was either saved in a corrupted state due to a bug in the the wild at the time it was created, or otherwise become corrupted somehow (virus, drive failure, etc).