Brand new, out of the box HP all in one. Running Windows 8, which I hate, but that's about all they sell now. Designer is the only program I have loaded and I only have one pattern in library. I'm opening it as Administrator. When I try to use it, there is a long lag between a command and it reacting. Additionally, it won't upload a simple text pattern. Crashed it. Makes it too frustrating to use. Would appreciate any advice. Thank you.