computer lost license

[atldal]

I started my designer software today and it said it was unregistered. This is one of two computers I currently have the software on. I tried to reregister it and it said i'm out of licenses. When I go the site it won't let me reset my registrations or let me unregister an existing computer. Any ideas?

[wlkjr]

Don't you just love it when you can't even use the machine you bought because someone else has control?

[bergerud]

Try to download the license file and resister using it. Otherwise you have to wait until tomorrow for LHR to open.

[atldal]

Thanks, I tried that. I sent an email so I will wait.

Thanks,
Shane

[JoeinWestMich]

I would suggest calling them. I had a part break and sent them two emails with attachments each a day apart, on a Monday and Tuesday. I finally called this past Thursday and found out they didn't even look at the emails. No apology. Sucks. And even with warranty parts, they get you with their $12.00 handling charge. I hope this was an aberration as I hate to think this is the regular quality of their service. So again, call them or else you may be waiting longer than expected.

[eelamb]

Shane, call LHR on Monday. They will remove the license on the PC you can not get registered. Then you can register it again.

[lynnfrwd]

Call us tomorrow and tell us which computer to deactivate. 713-743-6572.


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[lynnfrwd]

Running a security update will cause you to need to reregister because it changes your computer id.


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[lynnfrwd]

So will an OS upgrade.


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[atldal]

Thanks, will do.