Cannot read menu letters on CW Machine

[nykej]

New user: Setup machine, got software updates on card: load cut file on card: Plug in card and turn on machine. Menu is in some hyrogliphic type writing. Sometimes you can make out a 1 and 2 menu options, but the words are illegible. Tried adjusting contrast, no avail: Reformated card: no change. Just about ready to head back to Sears with it as my 90 day return policy is running. Got the machine on 22 Jan. Any help would be appreciated. I am not home in time to call CW during the week, and they are not here on weekends, so in my opinion, Customer Service gets a knock for that. Most home hobbiest's do thier work on weekends.. Willing to attach pic if anyone wants to see it..

Thanks
John

[nykej]

Never mind, I'm taking it back.... I reflashed the card, added the newest firmware, plugged it back in and now I do not even get the stupid writing, just blank screen. Did adjust contrast both directions to make sure it was not just me. Is there a master reset on this 1800.00 boat anchor?

[Jeff_Birt]

Did you bother call CarveWright?

[nykej]

I leave for work at 0500, and do not get home until after 1900 during the week. I wish they had a weekend call center.....

I have not tryed calling from work as I fugure they would want me at the machine to troubleshoot it..

Goig to check pins for card on machine, just maybe one got bent. Any other ideas?

[Malfunction]

try emailing tech support. they should give you some help that way if you work and can't call during the week.

[nykej]

Wanna hear a funny? I reflash card yet again, load program, still no display. So I hit 1 and enter a few times, machine starts carving, display is still blank. Hmmm, must be a bad LCD Display? connection? We will see if this project works, just nice to hear it running ya know?

[Jeff_Birt]

Glad it's 'sort of' working. I would second the motion concernign emailing CW. Very nice folks to work with, I'm sure they will get you fixed up.

[nykej]

Okay, blindly I am in the middle of my project. Simple cut if I do say so myself. bout 45 minutes into it, I decide to check the temp of the cable as I have read alot of comments on this. at the bend in the flex cable it is so hot I cannot touch it (for more than a second) Not being able to read the menu to pause the machine, I lift the lid. I let it cool and tryed to BLINDLY restart from where I left off as I was 3/4 done with my cuts. Guessed wrong on the key pad, machine restarted from home........MMmmm So, scrap 1 piece of cherry 8 x 15". I am now wondering if the cable locked up after cooling, so I am headed back to the garage to try again..I may open the side to make sure the LCD did not come unplugged? Thoughts?

[Dan-Woodman]

When you stop by lifting the lid during a project , just simple close lid and hit the green button. It will resume carving where it left off.

[nykej]

Thanks Dan, I should have asked b4 I started hittin buttons. Oh well. I took off the crank side panel and checked to make sure lcd was plugged in, it was. Guess I need to call CW tomorrow. So far not real happy about machine, as quality does not seem to be as pictured on screen..