Demo Software

[clell]

I can't get the "demo software" to load. It just locks up in the "loading" stage. I'd appreciate any help in this area. I have more than enough disk space and memory and am running XP Pro. I haven't recieved a reply from Carvewright "yet".
I've read a lot of unfavorable letters from people concerning this product. I realize it's a new product and probably got more response than they anticipated, as it's out of stock at Carvewright and Sears. At least they have had a chance to try it out.......I can't even get the "free" stuff to work! I'm not giving up but..... It does make me a bit apprehensive

[Jeff_Birt]

This sounds more like a permissions issue with your PC than with Designer. Are you installing on an admin account? Do you have any anti-virus software running in the background (or any other programs for that matter). These are a few good places to start looking, I'm sure CW will have more.

[clell]

Thanks Jeff. I did disable my anti virus and I'm installing the software under a "all users" setting with nothing runing in the background. It still hangs up during the "loading" stage crtl alt del says the program is not responding. Any more tips would be helpful, Thanks

[HerbO]

In the past I have downloads corrupted.
After I deleted the file and redownloaded it would install.
Just a thought.

[clell]

Thanks Herb
I've re-downloaded, re-installed and still have the problem. I've "saved" th file to disk as well as "run" the file rom the web site. I've had "corrupted" files also..that's why I deleted and re installed about 5 or 6 times. It's gotta be something simple....I'll stuble upon it eventually.

[Greybeard]

I'm not sure how aplicable this might be, but if you had a glitch with your first download, there may be a temp file somewhere that is interfereing with any subsequent download.
Alternatively, are you familliar with the "System Restore" route ? If so, I'd go that way, before yet another attempt at downloading the prog.
Regards and good luck,
John

[clell]

Thanks Greybeard; It still didn't work. The program installs...it just doesn't open....go figure

[Greybeard]

Clell - you say it installs but doesn't open.
Could you tell me what indications you've got that it is installed - like does it appear in the "programs" folder on the C drive in Windows Explorer?
Have you got a short cut on the desktop ?
Given that you have all of these, I assume none of them work.
If you go to the Carvewrite folder in Programs, and double click on gui.exe what happens ?
John

[clell]

Thanks Greybeard
I have the desktop icon...it's in my programs folder.....the gui icon in the programs folder responds the same way as the desktop icon....the Carvewright desktop opens and the logo window opens with the "loading" message. After that it just has the hourglass with nothing happening...after several minutes I tried to close the program...in response the task manager opens and says the program is not responding. And that's where I am at this time
Thanks Clell

[Greybeard]

Clell - I've posted the symptoms to another forum that I'm on which specialises in this sort of problem.
Nearly bedtime here, so it may be tomorrow before I get back to you.
John