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Thread: How long does it take?

  1. #1
    Join Date
    Sep 2008
    Location
    Sweden
    Posts
    127

    Default How long does it take?

    Hello everybody!

    How long does it take to register a machine to the new owner?
    I bought a machine off Ebay and emailed the machine number to Carvewright. Emailed them last Friday. Got only confirmation email stating they will reply within 1 business day, that would mean today.

    Last time I registered a machine, it was in Nov 2008 - back then it took me almost 30 days to get Carvewright to register the machine on my account. Has it become any better by now?

    /ZJ
    Last edited by mister_zed; 04-23-2012 at 06:03 PM.
    mister_zed, located at a nice spot in Europe...

    Currently two machines:
    • model A, QC, firmware 1.188, sandpaper belts, not much used due to calibration issues
    • model A, QC, firmware 1.188, rubber belts, A907 upgrade in Dec 2018

  2. #2
    Join Date
    Sep 2011
    Location
    Saginaw, Texas
    Posts
    1,082

    Default

    Usually they are very quick about it. Did you email a copy of the receipt from eBay as well? Providing proof of purchase helps to get it done faster. I do a follow up call as well.



  3. #3
    Join Date
    Nov 2007
    Location
    Las Vegas NV
    Posts
    1,267

    Default

    Quote Originally Posted by mister_zed View Post
    Hello everybody!

    How long does it take to register a machine to the new owner?
    I bought a machine off Ebay and emailed the machine number to Carvewright. Emailed them last Friday. Got only confirmation email stating they will reply within 1 business day, that would mean today.

    Last time I registered a machine (it was in Nov 200 then it took me almost 30 days to get Carvewright to register the machine on my account. Has it become any better by now?

    /ZJ
    They did it for me the same day. I called and they gave me a emil address to send the reciept and it was done. That day. Have you check the computer

    Leo

  4. #4
    Join Date
    Sep 2008
    Location
    Sweden
    Posts
    127

    Default

    Thanks, everybody!

    I guess I'll have to make a call to the US after all...

    And now a follow-up:

    When I checked my licenses today I saw that I have 1 available Basic feature and 3 available Pattern Editor (probe). Does that mean that I am still entitled to install the Designer software on one more computer?

    I won't ask about the probe, as I bought only one probe and have never had the time to play with it or even activate it.
    mister_zed, located at a nice spot in Europe...

    Currently two machines:
    • model A, QC, firmware 1.188, sandpaper belts, not much used due to calibration issues
    • model A, QC, firmware 1.188, rubber belts, A907 upgrade in Dec 2018

  5. #5
    Join Date
    Sep 2007
    Location
    Northern Colorado
    Posts
    7,896

    Default

    With one machine you are able to license the software (basic designer and any add ons) to two computers. The probe itself can be used on any machine, you only need the software (pattern editor) license for what ever computer you are using.
    RingNeckBlues
    My patterns on the Depot
    DC-INSERT It Just Sucks!

    Proven to out perform all others!
    Buy CarveWright
    Colorado FaceBook Users Group


    All patterns and projects that I share on the CarveWright forum are for your personal carving purpose. They are not to be shared, sold or posted on any other web site without permission from RingNeckBlues Designs.

  6. #6
    Join Date
    Sep 2008
    Location
    Sweden
    Posts
    127

    Default

    Thanks for that information.

    I was just wondering whether I could install the software on a tablet PC...
    mister_zed, located at a nice spot in Europe...

    Currently two machines:
    • model A, QC, firmware 1.188, sandpaper belts, not much used due to calibration issues
    • model A, QC, firmware 1.188, rubber belts, A907 upgrade in Dec 2018

  7. #7
    Join Date
    Sep 2011
    Location
    Saginaw, Texas
    Posts
    1,082

    Default

    For each machine you own, you can have designer on 2 computers

    Pattern editor I believe is the same



  8. #8
    Join Date
    Sep 2007
    Location
    Northern Colorado
    Posts
    7,896

    Default

    I think (oops) for the pattern editor and any other software upgrades you might have to obtain a second license for more than two computers.
    RingNeckBlues
    My patterns on the Depot
    DC-INSERT It Just Sucks!

    Proven to out perform all others!
    Buy CarveWright
    Colorado FaceBook Users Group


    All patterns and projects that I share on the CarveWright forum are for your personal carving purpose. They are not to be shared, sold or posted on any other web site without permission from RingNeckBlues Designs.

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