CC great buy with new 5 year Warranty

[lex227]

I picked up my CompuCarve from the store one week ago and decided that I would push it to see if it had any problems so I could return it, if necessary, during the first 90 days as Sears permits. I have now done twenty five projects testing various features on several different woods, Polycarbonate and HD foam.

Thus far (surprisingly) no problems at all, it performs as advertised. But I was concerned that I was putting a big dent in the base warranty of 200 hours.

So, as noted elsewhere on the Forum, I decide to pursue the alleged extended warranty from Sears.

I bought Warranty this afternoon. 5 year Warranty $46.73, with no limitation on hours as with the CW warranty.

My extended warranty runs through 1/24/2012. It is the standard Sears Bench Top tool Warranty, with no special exceptions for the Compucarve.

I got it by calling the number at the back of the Operator's Manual - 1-800-827-6655.

The Sears operator looked up the model number 133.217540 and the system said Warranty was available for $46.73. I questioned the low price and he said that was what the system said, so I bought it. Certificate is in the mail.

The machine may blow up later tonight, but with the extended warrany I feel fairly secure and thus far well satisfied.

I am also confident enough that I ordered the Probe and the bit set, although they are back ordered until at least mid February.

[HandTurnedMaple]

I guess I will see if I can get one too when mine arrives Friday. And I wish we could find a consistant answer to this issue.

[lex227]

I must admit that I was somewhat dubious when the Sears operator said the warranty was available at that price. However, as a lawyer, I asked what I thought was all of the appropriate questions. He is probably not so throughly questioned buy most extended warranty buyers.

When I asked the Sears store people, including the Store Manager, about an extended warranty last week they were unable to find it. It will be interesting to see if you can get it.


Have them call the number.

[dcozort]

Well I have had my first issue with not being able to carve these are the conditions earlier that day the machine carved fine.... shop conditions daylight.... later that night I tried a piece and had repeated clear board sensor error... the maching has 10 hours on it and gets cleaned after each carve..... I went to the troubleshooting section of this forum and noted several different fixes.. Which I must say I was a little taken with... 1) apply tape to wood at the board sensor area which as the truck moves up and down the wood I have no ideal where that might be..... Next one guy said press on the rollers as you crank down on the clutch..... one was install a small $6 light in the sensor area with velcro tape as sometimes the sensor can't read the wood is it to dark or something to that effect... Any way I tried all to include option 7 reading board sensor which read 0 Over the wood ... Did several power clear cycles no help I then grabbed the truck and noticed the LED flash from 0 to 115 several times but could'nt get it to hold at 115 the minute I let go back to 0 it went so I will try this mourning and see if light is the issue.... At night I have 4 High output 8 FT flouresent light strips on the ceiling... I have noted that this has been a problem from the very beginning with this machine... I will also call C/W with this problem.... I love this machine and want to see problems of this nature fixed not jerry rigged. If the sensor needs to have more output to see the board light or dark..... Then this should be done... I'll tell you my results after this morning test ... P.S> when I grabbed the truck it was down on the wood in the carve poisition..... My fingers are crossed........

[lex227]

Now that we know the extended warranty from Sears exists, based on the several people who have purchased it in the last 24 hours, what happens to the people who refused to buy from Sears and went directly to CW or who bought before Sears offered the CC.

Can they get an extended warranty.

I order a Probe from CW because Sears apparently does not offer it as yet. What kind of warranty do I get with it?

[olearywill]

Just called Sears - "they cannot extend the warrentee" - 1/29/07

[benluz]

I picked up my CompuCarve from the store one week ago and decided that I would push it to see if it had any problems so I could return it, if necessary, during the first 90 days as Sears permits. I have now done twenty five projects testing various features on several different woods, Polycarbonate and HD foam.

Thus far (surprisingly) no problems at all, it performs as advertised. But I was concerned that I was putting a big dent in the base warranty of 200 hours.

So, as noted elsewhere on the Forum, I decide to pursue the alleged extended warranty from Sears.

I bought Warranty this afternoon. 5 year Warranty $46.73, with no limitation on hours as with the CW warranty.

My extended warranty runs through 1/24/2012. It is the standard Sears Bench Top tool Warranty, with no special exceptions for the Compucarve.

I got it by calling the number at the back of the Operator's Manual - 1-800-827-6655.

The Sears operator looked up the model number 133.217540 and the system said Warranty was available for $46.73. I questioned the low price and he said that was what the system said, so I bought it. Certificate is in the mail.

The machine may blow up later tonight, but with the extended warrany I feel fairly secure and thus far well satisfied.

I am also confident enough that I ordered the Probe and the bit set, although they are back ordered until at least mid February.

You will like the probe it does a great job,but does seem to probe a little harder than I expected, but very good duplication!

[thaley]

air blower is ad news makes conections move wires get in places thay ant sposedto be

mine was working grate did a prog cleaned it started another then had y axes stall humm checked read checked called cw chris is grate him an lorie are the best but i think that the airblowers are bad use a vack i now have to find the losse wire bummmer have a lot of hunnydues to do hope to fond it soon good luck with yours

[cliffn]

Stopped at Sears. Called Sears "Protection Plan" number listed in the back of the manual. Talked to the manager of the center. It does not exist. He made it sound like it might in the future, but at present, they are refusing all attempts at an extended warranty. They have been notifying all of their agents not to sell the Warranty extension. Looks like they are "blackballing" the machine. Make your own oppinion, but mine has been lowered as far as the "Craftsman" name is concerned. Used to be they stood behind their product. So, to the few that say they got a 5 year warranty, you're either LUCKY or you've been Duped! (-$46.73) Good Luck

[Julie Coffey]

I don't think Sears is blackballing the machine- I believe they are working within the parameters of marketing CW's Craftsman version through Sears. At this point in time a extended warranty would only be good if Sears could do the work in their service centers. This tool is too new for such specialized training so the warranty is not yet offered (and may never be). In time perhaps but not currently.

I won't stick my toe into the quagmire which appears an obvious oversight on certain stores and/or phone service specialists fault in selling the warranty. It is my sincere wish that those who got them never have to find out if its good or not.

Sears employees sincerely wish to learn about this machine and I applaud people like Lzee and the other Sears associate lurkers who want to give their customers the best service by taking the time to learn.

J