looking for advice-- friend bought a machine with problems

[jaustin]

Did he buy the $999 sale with a 30 day warranty by chance?

[lawrence]

yes he did- which is one reason he really wants to get this sorted out before the 30 days is up

[lynnfrwd]

I know you didn't Lawrence.

These were the original goals of LHR:

• Be compact to fit in anyone’s garage, while providing a maximum output capacity

• Include software that is full-featured, yet easy enough for beginners to learn to use

• Make it available at a price that makes professional CNC fabricating affordable

That last one meant that it had to be manufactured in China. If it were made in the USA, as many of us wish it were, than most of you would not be able to afford it and would not have a machine today.

It is currently $1000 and does come with a warranty that says, if there is a defective part, we will send it to you for replacement.

It's not about bad customer service or standing behind our product. It's about keeping the cost down, so we can keep the price down. Shipping these machines is expensive and with UPS sometimes more damaging.

I know you all have spent hard earned money to buy this machine and it was no easy purchase, but up until 5 years ago an affordable CNC was not even a possibility to be considered.

It is very unfortunate when a new machine has an issue and it does occasionally happen, but considering the amount going out, that number is very small. I know it's not small enough when it is you that it is happening to and believe me I don't want it to happen to anyone.

The second half of the goals when we came out with the Version C were:

• Run quieter and more smoothly

• Build a tougher system that offers enhanced stability

• Add powerful new software functions

• Minimize maintenance and simplify repairs

I still think these goals too were met. This forum a couple of years ago was totally different than it is now. It wasn't pretty. The machine is stable and customers such as you, Lawrence, and many others like jaroot and kt are producing some awesome projects. There are issues here and there, but with my customer service guys, Askbud and AlWho, all of the others in this CW forum, and the tools put in place on the website, these are ones we can get past.

I look forward to helping your friend get past this issue and producing projects soon. I can't promise anything beyond our policy, but I will do my best.


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[lynnfrwd]

yes he did- which is one reason he really wants to get this sorted out before the 30 days is up

The issue is started within the 30 day warranty.


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[jaroot]

@Connie
Sorry I shot my mouth off. I didn't realize that the 30 day warranty required customer installation of parts.

@Lawrence
I would tell you friend to get the motor and put it in. It's just a matter of time before he will have to become intimate with the machine anyway, if he keeps it for any length of time.

Is there anyone of us that is close by that could help him with this?

[liquidguitars]

but with my customer service guys, Askbud and AlWho, all of the others in this CW forum,

I wonder if they know that or even got a xmass card.

I thought of a card idea but needed a caption...

[BBrooks]

I wonder if they know that or even got a xmass card.

I thought of a card idea but needed a caption...

1 - "HEY! Who took number 47, it's my favorite"
2 - "I obviously have way to much time and money on my hands"
3 - "Damn, I needs me another Carvewright"
4 - "AL! We need to talk" ...Mrs Al

[lynnfrwd]

"Coming Soon - New Stack-able Version"

(not really...just my caption)

[lawrence]

THANK YOU! to LHR for coming up with a solution that worked for both them and the customer. I look forward to seeing my buddy's work in the future. Keep up the great work guys!

Lawrence

[fspearman]

Im the guy this thread is about. i am pleased to say that the issue has been resolved to my satisfaction. Thanks to Lawrence for all his heip.

I am looking forward to greathings from the machine. The hour and 35 minutes I was able to use it were impressive.