Missing Item From Previous Order?

[lpj1019]

Has anyone ever had a problem with Carvewright when a item is missing from a order shipped. I recently placed a order and on the evening that I received it I noted and contacted sales@carvewright.com to notify them of the missing item.....this email went unanswered.

A few days passed.....I sent another inquiry and again it went unanswered.

Yesterday I tried calling and sat on hold for 5 minutes and ended up hanging up.....and tonight I sent a third inquiry. Out of the five items ordered the only thing that didn't get sent was the Carvewright Instructional DVD.....it's only $7.....but wth.....it's a matter of principle not to mention the poor customer service.

[AskBud]

Sometimes an item could be on back-order. I'm sure LHR will contact you soon!
AskBud

[lawrence]

I've never had a problem and bet you will get an answer from Connie here on the site.

Lawrence

[lynnfrwd]

The Instructional DVD's were out of stock and are being shipped out today. YES, shipping should have written this on your invoice and I apologize that they didn't.

Connie

[lawrence]

in the meantime, here are some GREAT videos (I think the one you just paid for may even be in here) from LRW's channel
http://vimeo.com/channels/carvewright

Hopefully these will tide you over for a few days-- and let us know if we can do anything to help-
Lawrence

[lynnfrwd]

Lawrence is correct it is online. Also, at www.carvewright.com under LearningLab > Tutorials


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[lpj1019]

Thank you Connie.......Have a safe New Years.

[lpj1019]

thanks lawerence