I ran out of time yesterday having to leave but after going through all the possibilities he said that he had the Disk.... That keyed my troubleshooting to ask if he had loaded the CD and he said YES.... Then Upgraded.... I told him that I believed that was the source of his trouble, that I had seen warnings about loading the old disk... SO, I am thinking he has a Corrupt Program of Designer.... I told him to un install Designer and start over loading the website version.... SO Monday let the Techs take this into consideration when they troubleshoot this...
I am thinking the FFC is OK.... And this is a Software Corruption Issue.
AL