Registering

[Phunky_2003]

I got my Carvewright today. I went to register the machine and it says it is registered already but I cant activate my software. Is there someone around who can help me or do I have to sit around and wait til monday to call these people.

James

[blantz]

James
Did you follow the unlocking your carvewright instructions at carvewright.com click on learn tab?

[Phunky_2003]

Well I have the machine unlocked. Its the software I am having the problems with. It is saying the machine has been already registered.

[Ike]

Is a new machine? Is it a Carvewright or Compucarve? I ask because a new CW should be a rev. C and the software should be new also. Anyway what are you trying to do to register and is it the designer or pattern editor? You need to log into http://www.carvewright.com/register. There you can go to your account and it will show all the items you have purchased. Including your CW and any patterns software etc. If not register then you will need to set up an account.

When you unlocked the CW you should have needed to contact LHR via internet or phone to get an unlock code to enter in the machine. At the very least you might be able to download the trial software until tomorrow? LHR is open on Saturday to help, (713) 473-6572 Plus PM lynnfrwd she is often on the forum (after LHR hours)and will for sure know how to get you going!

Ike

[lynnfrwd]

Email proof of purchase and machine serial # to sales@carvewright.com. I'll try to release it from the previous owner tomorrow. I don't have my laptop out and I'm going to bed.

Also, LHR is not open on saturday's.

[Phunky_2003]

I sent email.

Thanks Lynnfrwd!

This is a Compucarve by the way. It is the designer software I am having the trouble with.
Thanks again for helping out, it is greatly appreciated!

James

[lynnfrwd]

I haven't gotten it. Send in PM.

[Ike]

Email proof of purchase and machine serial # to sales@carvewright.com. I'll try to release it from the previous owner tomorrow. I don't have my laptop out and I'm going to bed.

Also, LHR is not open on saturday's.

Sorry I was not aware of the change......

[lynnfrwd]

James:

You are good to go. Read Section 1.2 under LEARN menu. It sounds like you installed software from really old disk.

Ike:

It's nothing new. We stopped being open on Saturdays about a year to year and half ago.

[Ike]

James:

You are good to go. Read Section 1.2 under LEARN menu. It sounds like you installed software from really old disk.

Ike:

It's nothing new. We stopped being open on Saturdays about a year to year and half ago.

Again sorry I was unaware! I have not called LHR in a while!