Need to order Carvetight or Rock - a few questions

[dbfletcher]

It may save you $60 now, but just so you are fully aware...your warranty agreement is voided with any unauthorized modifications or alterations. I would hate for you to lose 6 months worth of warranty, because you didn't know. It of course is your choice.

LHR's position has been and still is...carbide bits WILL slip without the hard pressed adapters...GUARANTEED.

What happened to the Letter that I know Ron has a copy of insuring that the use of the Rock chuck would have no effect on the warrenty status of the machine?? Nothing like some double talk to really confuse users. Hopefully Ron will chime in soon with exactly WHO at LHR made that statement.... perhaps it was just a staff member who really wasnt authorized to make such claims. There is also a thread in the forum that discusses this (unless it has been removed)... if I find it I will edit this with the relevent link.

Doug Fletcher

[Ike]

Well then could you please state the following:

1 - What is the warranty with the QC installed?

2 - What is the warranty with the New LHR chuck installed?

3 - What is the warranty with the Rock Chuck installed?

I have not been able to find this out since the QC was removed from the warranty.

Also, 'Guaranteed' in the carbide statement is pretty strong. Is Commercial spindles on CNC's that have steel holding carbide going to slip? My point here is that there are MANY commercial CNC machines, routers, etc. that use carbide shaft bits every day. Isn't LHR making this bigger than it really is?

Please answer all of the questions as I am very interested in learning. I'm sure others are as well..

Steve if I recall the flex and the QC was not covered under the warranty. I think the sand paper belts too?

So that is a good question, if it isn't covered anyway how does it void the warranty? Lol when I was first asked to start taking my CW apart to fix under an LHR tech I thought for sure there goes the warranty! Just suppose I not a so good in fixing things? So I mess it up even more did I void the warranty?

Sorry for the sudden thought!

Ike

[lynnfrwd]

I have never heard of a letter and shot out of my chair to find out, if there was any such letter. I was told an emphatic "NO...there has never been any such letter."

That is why you see so many comments on this forum about "when my warranty runs out...".

[PCW]

Ike

That's a good point.

Lol when I was first asked to start taking taking my CW apart to fix under an LHR tech I thought for sure there goes the warranty! Just suppose I not a so good in fixing things? So I mess it up even more did I void the warranty?

Sorry for the sudden thought!

Ike

I have never heard of a letter and shot out of my chair to find out, if there was any such letter. I was told an emphatic "NO...there has never been any such letter."

That is why you see so many comments on this forum about "when my warranty runs out...".

What is the warranty on your new chuck?

[rjustice]

What happened to the Letter that I know Ron has a copy of insuring that the use of the Rock chuck would have no effect on the warrenty status of the machine?? Nothing like some double talk to really confuse users. Hopefully Ron will chime in soon with exactly WHO at LHR made that statement.... perhaps it was just a staff member who really wasnt authorized to make such claims. There is also a thread in the forum that discusses this (unless it has been removed)... if I find it I will edit this with the relevent link.

Doug Fletcher

I do have an email that was sent to another customer, from customer service at LHR stating....

"while the Rock Chuck system is not supported by LHR, it will not void your warranty"...

As for the Rock Chuck system, the use of the "Rock" brand sleeves are supported in the use of the Rock Chuck. I have been a CNC machinist for 30 years and will stand behind my products. You must remember that it is necessary to orient the sleeves correctly, as shown, and discussed in the past. Also, the mention of "paws" damaging sleeves, does not apply to the Rock Chuck system. After over a year of use, nearing 1000 hours of cut time, and hundreds of tool changes, one of the people that beta tested for me, is still using the same chuck and sleeve that he started with. They both still look like new...

I cannot speak for any other chuck systems.

Happy Carving,

Ron

[dbfletcher]

I have never heard of a letter and shot out of my chair to find out, if there was any such letter. I was told an emphatic "NO...there has never been any such letter."

That is why you see so many comments on this forum about "when my warranty runs out...".

Well.. I will wait for Ron to post. I KNOW there was a letter...and Ron had a copy... but oddly the thread that discussed it seems to have gone missing.

Doug Fletcher

PS. I just remembered a few more details... it was an email to another user from LHR. Ron requested that the user send him a copy (which was done). So hopefully the original user or Ron will chime in soon.

EDIT: I see Ron did indeed respond as I was typing....

[SteveEJ]

Steve if I recall the flex and the QC was not covered under the warranty. I think the sand paper belts too?

So that is a good question, if it isn't covered anyway how does it void the warranty? Lol when I was first asked to start taking my CW apart to fix under an LHR tech I thought for sure there goes the warranty! Just suppose I not a so good in fixing things? So I mess it up even more did I void the warranty?

Sorry for the sudden thought!

Ike

Ike,
My points exactly.. We fix and it is in warranty. Rock doesn't void warranty until this new chuck comes out then warranty void. I would just like clarification. Does a dust collector that requires modification void the warranty? If so, doesn't Buds require modification? And if so, why doesn't or does it state that in the Pattern Depot?

I am so confused.. LHR Please clear this up!

[jlovchik]

Any aftermarket modifications to the CarveWright system has always voided the warranty from any damage caused by the modification. This includes chucks, dust collection systems, and anything else. This has never changed, and isn't any different from any other product.

I'd also like to clarify that LHR is not engaging in "fear tactics". We have stated that we guarantee slip without the hard pressed sleeves based on tens of thousands of hours of testing. It is not possible to hold a carbide bit in a split collet or with a paw chuck system without slip at some point. We don't say it will happen every time, but even if it only slips once in 1000 hrs, it is too many times for us. There is a choice among our consumers and we appreciate that, but we stand behind our statements.

[SteveEJ]

So, would it be accurate to say that the use of the Rock Chuck does not void the warranty BUT any damage to the spindle/truck during the installation of the Rock Chuck will? What about any damage to the truck/spindle during the removal of the Quick Chuck? It has been noted and stated by many that there is an abundance of Locktite on the QC from the factory. Some have damaged the spindle/truck when replacing the QC with another QC.

[fwharris]

In talking with Joe about my DC-Insert, he asked that I use the some statement that hey asked Bud to use for his project for dust collection. (see below).

My modification does void the warrant for the cover. It was also recommend that for those who did purchase my insert they could buy a replacement cover/top if they needed to sent their unit into LHR for repairs.

Does a dust collector that requires modification void the warranty? If so, doesn't Buds require modification? And if so, why doesn't or does it state that in the Pattern Depot?

NOTE: disabling or modifying any safety features on your CarveWright/CompuCarve is not endorsed by LHR Technologies, Inc.