shipping machine back

[leethehunter]

Has anyone from Washington sent a machine back...what did it cost and how long a turn around...Thanx Lee

[TheWeeze]

I had to send my compucarve in for repair. Took it to my local sears store & they sent it to the service center. Did'nt cost me any shipping. Took about a month and a half to get it back, parts were back ordered.

[forqnc]

Is the your machine under warranty? If so LHR will email you a UPS shipping label, which means it is free. BUT you need to ship the machine back in it's original box.
Good Luck

[lynnfrwd]

LHR Policy states:

If CarveWright customer service deems it necessary to return the Machine to LHR for warranty service, customer service will issue a Return Material Authorization (RMA). Upon obtaining an RMA from customer service, you must ship the Machine to an LHR Authorized Service Center with a copy of your proof of purchase and a completed RMA form containing your name, return shipping address, and a brief written description of the problem. The RMA number must appear on the outside of the shipping box. Only Machines bearing a valid RMA will be accepted by LHR.

Freight costs, if any, must be prepaid by the owner. Once the shipping has been paid, LHR will issue call ticket to have the machine picked up and delivered. Product should be shipped in its original packaging or in approved packing material, which can be obtained from LHR by calling (713) 473-6572.

Sears service center is in Garland TX (not LHR). I am not sure about their shipping policy.

[AskBud]

LHR Policy states:

If CarveWright customer service deems it necessary to return the Machine to LHR for warranty service, customer service will issue a Return Material Authorization (RMA). Upon obtaining an RMA from customer service, you must ship the Machine to an LHR Authorized Service Center with a copy of your proof of purchase and a completed RMA form containing your name, return shipping address, and a brief written description of the problem. The RMA number must appear on the outside of the shipping box. Only Machines bearing a valid RMA will be accepted by LHR.

Freight costs, if any, must be prepaid by the owner. Once the shipping has been paid, LHR will issue call ticket to have the machine picked up and delivered. Product should be shipped in its original packaging or in approved packing material, which can be obtained from LHR by calling (713) 473-6572.

Sears service center is in Garland TX (not LHR). I am not sure about their shipping policy.

Sear's repair is accomplished by taking your, properly packed, unit to your local store (Merchandise Pick-up Department). There, you will fill out a repair form. Make sure to insist that the unit be sent to location #8047, which is Garland Texas.

AskBud