Sept. 09 Newsletter

[SteveEJ]

The new chuck, if of a good design like Ron's, is a great announcement.

Keeping a US company in business is also a good thing. Now, along with the fee based support, I would hope that the consumer would have a chance to resolve their issues with a good centralized database of documents and how to's.. We have built up this information ourselves and have access to what we need BUT I do remember how difficult it was when I first started out. That should NOT BE too much to ask.

I also would love to see them go towards US based parts companies that used US manufactored parts.

Just my 2 bits..

[Creekwood]

I have a project already to download (or upload) to the flashcard.
Will the new software 1.53, be changed on that already existing project.
It involves cutouts.

[Steven Alford]

Only if you download and install the update BEFORE you use the project (and re-save it with the new update). If you upload it now to your memory card before you update, not it will not. Personally, I am going to wait to hear from others on this new update. It seems that there are always problems with their updates.

[pine acres woodshop]

So what exactly is considered as phone support? Lets say I have to call in to order a part, does it cost me $25.00 in addition to the cost of the part? Now lets say I have to buy a new computer and I load all my Carvewright software on the new computer, now my BIOS has changed which would make the software inoperable, so I have to call in so they can update the information to make the software useable, does this also cost me $25.00? Can someone explain to me what is being considered as phone support?