Sept. 09 Newsletter

[Ken Massingale]

In the newsletter it announces the new CarversClub. The opening paragraph says:

"The CarversClub is an exclusive club for CarveWright and CompuCarve owners. With the annual membership fee, club members will receive exclusive promotions every month of the year, as well as FREE phone support and 25% OFF all labor costs for repairs."

Does the 'FREE' phone support indicate that fee based phone support is on the horizon????

$150/year membership fee.

[AskBud]

In the newsletter it announces the new CarversClub. The opening paragraph says:

"The CarversClub is an exclusive club for CarveWright and CompuCarve owners. With the annual membership fee, club members will receive exclusive promotions every month of the year, as well as FREE phone support and 25% OFF all labor costs for repairs."

Does the 'FREE' phone support indicate that fee based phone support is on the horizon????

$150/year membership fee.

Quote from the News Letter:
Some of you have already noticed the first phase of our transition including new menu options and real people answering your calls during business hours. This is our new Tiered Support System. Tier 1 - answers incoming calls and resolves issue or routes to appropriate department or next tier Tier 2 - assists with resolution of hardware & software support issues

The second phase will include the implementation of a fee based call support system for customers that are no longer under warranty or that have not joined our CarversClub. Call Support will continue to be free to customers who are under warranty. The fee based support will be charged to the customer at a cost of $25 per incident, not per call and not per issue. A ticket will be opened and the fee processed. The ticket will remain open until the issues of that incident have been resolved. More information will be available soon at carvewright.com

This new policy will take effect 9:00 am Wednesday, September 23, 2009

[joe_s]

Then did the newsletter come out, I have not seen it

I have been getting the newsletters
joe

[AskBud]

Then did the newsletter come out, I have not seen it

I have been getting the newsletters
joe

Mine arrived shortly prior to my post at about 8:20pm 9/18/2009.
AskBud

[Steven Alford]

Here are the changes.....

14 Sep 2009 -- Differences between versions 1.153 and 1.152
* Started adding Pattern Editor help files
* Improved Z-stall handling for CarveWright Racing jig
* Fixed "Check Tracking roller" error during backlash measurement
* Fixed projects with only 1/16" cutting bit that did not cut
* Fixed Spline Tool accelerator key ("V") and in Drawing menu
* Fixed bug where Download Scan was disabled (Pattern Editor feature required)
* Fixed text in Registration Wizard to avoid confusion
* Fixed development tools showing up in menus
* Fixed unnecessary "Cannot Cut Through" error

[dbfletcher]

Well.. I sure hopes that means we will get to speak to a live person a little more often as well. Seems by posts on the board it is still a dicey proposition when you try to call them.

Doug Fletcher

[AskBud]

If they charge for tech support they can kiss alot of users goodbye. If it worked even 80% out of the box it might be worth it, as it stands, sales will drop alot in the future.

More justification for the 5 year warranty from Sears.
AskBud

[dbfletcher]

Of course this is a golden opportunity for some of the senior members to start their own third party service center. I'd gladly pay anyone of them 20+ an hour for their advice (which they seem quite satisfied to just give away for free here!).

Just a thought.

Doug Fletcher

[Steven Alford]

Of course this is a golden opportunity for some of the senior members to start their own third party service center. I'd gladly pay anyone of them 20+ an hour for their advise (which they seem quite satisfied to just give away for free here!).

Just a thought.

Doug Fletcher

Bite your tongue Doug!!!!!!

[Jeff_Birt]

OK folks keep this civil of keep it too yourself.