I also had trouble with my board tracking sensor. LHR sent me a new one and as I was removing the metal plate that holds the sensor, the plastic connector that attaches to the sensor came unplugged on its own (almost as if it was already loose). Reach around back of the sensor and its plate and double check the firmness of this attachment. You could remove the side panel and check this also but I think you can check it without doing that.
Gean