This is a place holder for now.
This is the original post from 2009, see updated post on April 2014 by LHR Technologies.
A Message to all new CW and CC Machine Owners
Welcome to the Forum, and Save the Box with all the packing materials the Machine came in. It’s … Important … and must be used if sending your machine to LHR for repairs or returning it for exchange or refund.
One of the most important things to do before carving your first project is to take any Twist Ties or Tie Wraps off the Flex-Shaft; their primarily there for shipping purposes, but They can cause hot spots in the machines Flex-Shaft, leading to a possible melt down or worst – damage to the machine.
If you feel the need to fasten the Flex-Shaft to the wire support loop I suggest using a light wrap of black vinyl electrical tape. Only to act as a guide and help limit vibration.
Now before you run your machine Please check the Flex-Shaft for proper lubrication. Liquid Wrench - Gunk L716 Industrial Chain Lubricant with Moly is recommended. Some of the machines have come through with no lube or insufficient lube on the Flex-Shaft. Which can result in damage to the Flex-Shaft and possibly the Machine, and remember to wipe off any excess Moly lube on the Flex-Shaft, also let it drip dry for a while before reinstalling it in the machine. You really don't want any exess lube to get into the carving head bearings and causing problems.
Do a forum Search on the proper flex-shaft lube and how to do it along with the other locations and parts of the machine that will need proper lubrications.
There are several posts and threads in this forum about how to lube, and what has to be watched and lubed when necessary plus suggestions of what lubes to use.
The Flex-Shaft should never be allowed to get hotter then comfortably warm to the touch, the mid 80s to mid 90s in degrees of temperature, you can check it for hot spots by hand or with a hand held infrared thermometer.
When you have time it will also serve you well to read the posts on troubleshooting your machine, to save you some future grief by knowing in advance what to expect.
And remember if you can't find the answer in the Forums Search Option, you’re always welcome to post questions. There a lot of knowledgeable folks on the forum that are more then willing and able to help. Then if you still feel unsure of the answer, The best thing for you to do is call LHR and speak to a CW Tech as soon as possible.
LHR Technologies, Inc.
4930 Allen Genoa Road
Pasadena, TX. 77504
CarveWright Service Phone Numbers
For CarveWright and CompuCarve Machines
You can contact CarveWright by phone at
1-713-473-6572 or 1-713 473-6545
email at support@carvewright.com.
New hours are Monday through Friday 9:00 am To 6:00 pm Central Time.
Tell them exactly what’s happening or what happened.
Most likely they’ll be able to talk you through the problem on the phone, send you a new part, or email you a prepaid shipping label to return you CW or CC machine to LHR for repair or replacement while in warranty. “ In the original box and packing ” (LHR support for 1 year or 200 hours which ever comes first.)
Finally try to get into the habit of reading the Forum for news, new patterns and updates, also using the Forums Search Option for getting timely bits of information and answers to your inevitable myriad of questions. Remember to Read and keep your Manual handy