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So I found out today that CW sent me a previously purchased machine. Try to go through the setup up and the head will not lower. It has a huge crack in it. I am not saying this isn't a good machine...

So I got the machine, took it out of the box have it all set up, tried to register it and it tells me the serial number from the side of the machine has already been used. Anyone have any ideas or...

So is the above statement for sure? I was just delivered a new machine from carvewright directly. Should not be a refurbished machine and on the invoice that was sent to me states that it is a...

Hello my wife Desiree and I purchased a new carvewright and it should be delivered in a couple hours. We have been using vinyl cutting machines and lasers for the last 6 years and are now going to...