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So just to recap for future trouble shooting:

Some newer C machines with board thicknesses 1" or greater will behave as if the bit touched at the brass roller when, in fact, it did not. The...

If he has several machines and this happens only on the one machine, that would seem to eliminate software.

The machine is behaving as if the bit was touching at the brass roller. As far as I...

I think the two different behaviors have to do with whether the bit touches or not at the brass roller. If the bit touches at the brass roller and then cannot touch the sliding plate, retry or abort...

My guess is that the touch blocks are swapped. Note whether the bit makes it to actually touch the block on the sliding plate side.

Not sure what you are actually doing. The sliding plate prompt comes when the bit touches on the keypad side by the brass roller but then does not find the sliding plate at the right depth when it...

Welcome to the forum. I think you need to explain more precisely what the machine is doing. Are you saying that after the bit touches the board surface, it goes over and bobs at the sliding plate?...