new out of box problem

I have just taken the machine out of the box today. I already have a problem. All was going fine as I toggled thru the menu until it prompts to install a particular bit. The machine does not recognize the bit. I have changed the bit repeatedly, changed bit(size),reset bit in adapter,all without result. How do I get answers or service? Can I still return this and to whom?

This may sound like a dumb question, but after you installed the bit did you hit "Enter" on the keypad?

Hello john valle,

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Can I still return this and to whom?

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Before you take it back let me know I will buy it. Mine is getting dirty

most likely it isn't finding the bit.

go here to fix it, it is usually a software issue.

http://www.carvewright.com/forum/viewtopic.php?t=1294

download the Bit plate adj one.