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Import license failure
I have a new laptop computer and want to move my software, patterns, etc from the old laptop. I downloaded my license file from the website and also had it e-mailed to me. The e-mail states that I should double click the file and it will automatically install. It didn't, so I went to the file that I downloaded and tried to open it also. Both operations gave the message that the import failed. Am I doing it wrong?
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That import license contains your OLD computer IDs and not your new one.
You currently have two computers registered (Laptop & Office PC). One or both need to be deactivated to free up your licenses for a new computer install.
You will then need to follow these instructions based on your computer's operating system:
DOWNLOADING THE LATEST VERSION OF DESIGNER SOFTWARE
INSTALLATION OF LATEST VERSION
- If you have an old disk of the Project Designer Software, throw it in the trash
- If you installed software from an old disk or if you were running version 1.182 or older, go into your control panel and remove the CarveWright installation
- Download the correct version of Project Designer:
Basic Designer v1.188 (free version) - http://www.carvewright.com/updates/
Project Designer 3 v3.xxx (paid upgrade) - http://www.carvewright.com/update3/
- Ignore any security warnings. Since Microsoft & other security software applications have never heard of CarveWright, you may get security warnings that we are not safe; select to Allow or Continue anyway.
- You will be given the option to RUN or SAVE (OPEN IN FOLDER)
- Windows Vista, 7, 8, or 10 operating systems:
Do Not select Run & go to step 6 - Windows XP operating systems:
Click Run & go to step 9 - Mac operating systems:
Follow the Mac Installation Instructions http://www.carvewright.com/assets/se...tart_Guide.pdf
Under the Designer Software Quick Start Guide
- Save the file into your Downloads folder or somewhere that you can find it; or click Open in Folder
- Find the Application file that you just downloaded or opened in a folder that is named “Designer_1_18(#)” (last number will change with each update)
- Right-Click on it and select "Run As Administrator" from the menu to install
- Follow the installation wizard *For Windows 10 when prompted for install location change from the default of C:\ProgramFiles (x86)\ to C:\ProgramData\CarveWright\ (if running BASIC) or C:\ProgramData\CarveWright3\ (if running PRO).
- Unselect and/or disregard the “Read Me” file instructions
REGISTRATION OF PROJECT DESIGNER
- After installed, you will need to register the software to your existing Customer Account
- Find the Project Designer Icon on your Desktop
- Windows Vista, 7, 8 or 10 operating systems:
Right-click on the icon and select RUN AS ADMINISTRATOR - Windows XP operating systems:
Double-click to open - MAC - drag icon into Applications Folder. Reinstall x11 (https://www.xquartz.org/) & turn off feature called APP NAP under GET INFO.
- Register ONLINE and select the option that says "I Already Have A CarveWright Customer Account" (If you are an educator and want students to log in with different usernames & passwords, please click USE EDUCATOR LICENSES.
- You will need to know your Customer Account username & password to register
- Your Customer Account password can be reset, if you cannot remember it. You must know your username & email address. Call LHR, if you do not know it. DO NOT try to create a New Customer Account as your machine serial number is already registered to YOU and that is where any other licenses that you have are registered
RE-DOWNLOADING LICENSED PATTERNS & PROJECTS
- Log into your Customer Account at www.carvewright.com under Quick Links (bottom of page)
- Next to each pattern, collection and project is a download link
- Double click on the ptn or mpl file to upload into Project Designer's Pattern Library
- Remember projects are saved to your computer and never uploaded into your Pattern Library
NOTE: STORE ACCOUNT (where you make online purchases) & CUSTOMER ACCOUNT (where you register computers, machine & licenses) are two separate pieces of software and may have different usernames & passwords.
NOTE: Windows Vista, 7, 8, & 10 users may want to right-click on your Project Designer Software icon > go to PROPERTIES > then ADVANCED PROPERTIES (may be named something similar) and find the option to ALWAYS RUN THIS APPLICATION AS ADMINISTRATOR.
Call us at 713-473-6572, if you still need assistance.
CarveWright Customer Service
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Thanks! This is very timely information as I will be doing the same thing next week.
A couple further questions:
1. You say to change the install directory to "C:\ProgramData\CarveWright3\". Why is that? Last time I just used the default. This time I actually want to install it on my D: drive. Any issues doing that?
2. To move all of my patterns over from my old computer do I just move "users\username\carvewright\favorites.mpn or do I need to also move other files?
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Can anyone shed some light on my questions?
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Call support at 713-473-6572. I'm not sure how putting it on the D drive will work.
Be careful messing with the favorites folder. Not something you should do unless you know what you are doing and may be totally unnecessary.