zoozack
09-03-2008, 12:30 AM
Hi,
Hope someone can help me out here. I've been trying to get my probe to work for hours/days now, no return calls from support. hmmm.
Anyway, I plugged in the probe new out the box into the CW and wanted to do a test scan, so I followed the one on CarveBuddy.com of the seashell. Simple right?. Well, I plugged the probe in, set up the scanning sled all was set. The accessory menu came up ok to "scan area." So I selected the X and Y and max depth and began the scan. Immediately the motor shaft did a quick 180 degree and ripped one of wires from the probe to the connector.
I stopped the scan of course, and rewired the probe (pretty simple once I took it apart). Started the scan again but disengaged the shaft from the z-truck the scan started fine...then once it reached the seashell it kept pushing and pushing the pin to the left to the point where I knew something was wrong; the z-truck should've started to step but didn't. So I'm stuck now. The z-truck will not move up and down at all (stepping) during the scan...it just continues to push against the object without a stall or anything. If I don't stop it the probe it either going to break or push the shell (which is secured by mounting tape to the sled) out of place. Can someone give me an idea of what a fix would be? Or if someone could show me some pics of the internal parts of the probe so I can see if I have a bad probe? I'm at a stall myself on what to do at this point. I tried taking the seashell out and gently pushing the pin of the probe in each direction and still the z-truck will only go along the X and Y axis, it won't move up or down at all.
I built the sled from the specs given from the CW site. I took the probe apart and the connections seem to be okay, but I have nothing to compare it to. Everything is still under warranty until 11/08 so I'm going to try to get in touch with software or hardware support again. Oh, I failed to mention, now when I pull the probe out and try to access the project menu to do a carve I turn the machine on and it's stuck on the "scan area" menu.
any help is well appreciated, I'm in a hurry typing so I may have left out some details.
I'm running Mac OSX firmware on the card is 1.130.
Thanks if anyone can help me out here. Pics or suggestions. My CW didn't work from day 1. I had to contact software support, they sent the wrong firmware on the card and had me open up the back of the CW and check some wiring. I was able to carve after that, but still something is just not right about the machine in general. For one, the rpm sensor is attached to the shaft motor by a small magnet attached to a screw that's not screwed into anything? It's really loose and kind of dangling there by a small magnet and a screw. Perhaps some pics would help, I will post if I have time tomorrow. In the meantime if anyone has any input, I'm all ears. Pics would be great for the guts of the probe to make sure mine is "OK".:confused:
Hope someone can help me out here. I've been trying to get my probe to work for hours/days now, no return calls from support. hmmm.
Anyway, I plugged in the probe new out the box into the CW and wanted to do a test scan, so I followed the one on CarveBuddy.com of the seashell. Simple right?. Well, I plugged the probe in, set up the scanning sled all was set. The accessory menu came up ok to "scan area." So I selected the X and Y and max depth and began the scan. Immediately the motor shaft did a quick 180 degree and ripped one of wires from the probe to the connector.
I stopped the scan of course, and rewired the probe (pretty simple once I took it apart). Started the scan again but disengaged the shaft from the z-truck the scan started fine...then once it reached the seashell it kept pushing and pushing the pin to the left to the point where I knew something was wrong; the z-truck should've started to step but didn't. So I'm stuck now. The z-truck will not move up and down at all (stepping) during the scan...it just continues to push against the object without a stall or anything. If I don't stop it the probe it either going to break or push the shell (which is secured by mounting tape to the sled) out of place. Can someone give me an idea of what a fix would be? Or if someone could show me some pics of the internal parts of the probe so I can see if I have a bad probe? I'm at a stall myself on what to do at this point. I tried taking the seashell out and gently pushing the pin of the probe in each direction and still the z-truck will only go along the X and Y axis, it won't move up or down at all.
I built the sled from the specs given from the CW site. I took the probe apart and the connections seem to be okay, but I have nothing to compare it to. Everything is still under warranty until 11/08 so I'm going to try to get in touch with software or hardware support again. Oh, I failed to mention, now when I pull the probe out and try to access the project menu to do a carve I turn the machine on and it's stuck on the "scan area" menu.
any help is well appreciated, I'm in a hurry typing so I may have left out some details.
I'm running Mac OSX firmware on the card is 1.130.
Thanks if anyone can help me out here. Pics or suggestions. My CW didn't work from day 1. I had to contact software support, they sent the wrong firmware on the card and had me open up the back of the CW and check some wiring. I was able to carve after that, but still something is just not right about the machine in general. For one, the rpm sensor is attached to the shaft motor by a small magnet attached to a screw that's not screwed into anything? It's really loose and kind of dangling there by a small magnet and a screw. Perhaps some pics would help, I will post if I have time tomorrow. In the meantime if anyone has any input, I'm all ears. Pics would be great for the guts of the probe to make sure mine is "OK".:confused: