carvingcanuck
08-28-2008, 11:43 PM
Well, After talking to the help hotline today, I have basically learned that as a Canadian, I am pretty much hooped owning this machine. For those that haven't followed and read any of my previous distress calls I'll briefly get you up to date.
I received my machine about a month ago. I've managed to work, and read my way through a few of the newbie problems thanks to you guys mostly. I even carved myself an address sign as well as edge routed a board. Right now I have a total working time of just under 3 hours but it doesn't look like I'll be making it to 3. I have run into a series of road blocks.
1. Clear sensor board
2. While trying to remove the sensor board, one screw doesn't budge. I end up stripping the screw and virtually ripping off most of the head off the screw. I used vise grips, I bought damaged screw removal bits, I even bought a new 90 degree power drill adapter so that I could use the drill in the confined space. Still , no luck. That screw is not coming out man.
3. While trying to remove the screw, I damaged the plastic part of the sensor board. after talking to the help guys. I decided to break the rest of the plastic and rip the sensor board out so that I might have more access to the damaged screw.
4. I was told that since I live in Canada, they could not directly send me a sensor board. I would have to call a company called Triton to see if they could send me the part. I called Triton and they said they were just getting familiar with the product and that they would have to call me back. They still haven't after 4 days.
5. It then occurred to me that it wouldn't matter if they sent me a new sensor because I wouldn't be able to attach it anyway as long as the screw was still in the way. So I called Carvewright today, and although the gentleman was very friendly and was trying to be as helpful as possible, he informed me that I could not send my machine back from Canada. It would have to be sent from a US address. He also informed me that I wouldn't be able to send it to this Canadian Triton company because I didn't buy it from them. So basically I'm screwed.
My uncle-inlaw from California ordered the machine for me in California and drove it up here. They are now telling me that every time I need a part or have to send them the machine, I will have to send it first to my uncle and then he must send it to them. When it's fixed they will send it to my uncle and he will have to send it to me. This isn't an option for me as I promised my uncle that I would not bother him again for such a favor. After the numerous problems that I have run into with this machine so far, I can't ignore the fact that this machine might have to make the trip to Texas more than once. Not only that, but I have now been told by the help hotline that my warranty is void now because the Machine is no longer in the States.
Realistically the best thing to do would be to return the machine for a refund, buy the machine from the Canadian company Triton, and then deal with them with my future problems. You would think that Carvewright would have a better way of working with us Canadians up here. But as of right now I am spinning my wheels trying to figure out how I can do this. If I could just get that screw out of the machine, I could then maybe worry about how I could get my hands on a little board sensor instead of worrying about how I might have to move to the states before I can carve anything again.
Are there any fellow Canadians that might know something that I don't when it comes to these issues? Any advice at all would be much appreciated.
cheers.
I received my machine about a month ago. I've managed to work, and read my way through a few of the newbie problems thanks to you guys mostly. I even carved myself an address sign as well as edge routed a board. Right now I have a total working time of just under 3 hours but it doesn't look like I'll be making it to 3. I have run into a series of road blocks.
1. Clear sensor board
2. While trying to remove the sensor board, one screw doesn't budge. I end up stripping the screw and virtually ripping off most of the head off the screw. I used vise grips, I bought damaged screw removal bits, I even bought a new 90 degree power drill adapter so that I could use the drill in the confined space. Still , no luck. That screw is not coming out man.
3. While trying to remove the screw, I damaged the plastic part of the sensor board. after talking to the help guys. I decided to break the rest of the plastic and rip the sensor board out so that I might have more access to the damaged screw.
4. I was told that since I live in Canada, they could not directly send me a sensor board. I would have to call a company called Triton to see if they could send me the part. I called Triton and they said they were just getting familiar with the product and that they would have to call me back. They still haven't after 4 days.
5. It then occurred to me that it wouldn't matter if they sent me a new sensor because I wouldn't be able to attach it anyway as long as the screw was still in the way. So I called Carvewright today, and although the gentleman was very friendly and was trying to be as helpful as possible, he informed me that I could not send my machine back from Canada. It would have to be sent from a US address. He also informed me that I wouldn't be able to send it to this Canadian Triton company because I didn't buy it from them. So basically I'm screwed.
My uncle-inlaw from California ordered the machine for me in California and drove it up here. They are now telling me that every time I need a part or have to send them the machine, I will have to send it first to my uncle and then he must send it to them. When it's fixed they will send it to my uncle and he will have to send it to me. This isn't an option for me as I promised my uncle that I would not bother him again for such a favor. After the numerous problems that I have run into with this machine so far, I can't ignore the fact that this machine might have to make the trip to Texas more than once. Not only that, but I have now been told by the help hotline that my warranty is void now because the Machine is no longer in the States.
Realistically the best thing to do would be to return the machine for a refund, buy the machine from the Canadian company Triton, and then deal with them with my future problems. You would think that Carvewright would have a better way of working with us Canadians up here. But as of right now I am spinning my wheels trying to figure out how I can do this. If I could just get that screw out of the machine, I could then maybe worry about how I could get my hands on a little board sensor instead of worrying about how I might have to move to the states before I can carve anything again.
Are there any fellow Canadians that might know something that I don't when it comes to these issues? Any advice at all would be much appreciated.
cheers.