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mustang
08-16-2008, 02:18 PM
Hello all! How do I get ahold of someone at carvewright on the weekend to reactivate my designer software? I havent been using it for a couple months and I got an order today for a sign and can't get it to work, it brings up a screen and wants me to register and I can't get on with my old user name and the phone line has been busy for a long time. This just totally sucks as I have to get this done by midweek and I don't have much time after work this week to do it!
Deolman
08-16-2008, 02:32 PM
Did you try all lower-case for your username and password? I tried to register a little while ago because my hard drive crashed and got a fatal error.
mustang
08-16-2008, 02:37 PM
yes I tried multiple times and it comes back with a response screen that I have received an invalid response from the server and to contact carvewright, but they are not available on the weekends. This just totally sucks as I do not have time during the week to play phone games with them and I should not have to for what I already have invested in this thing.
Jeff_Birt
08-16-2008, 02:44 PM
It's amazing what you can find out by looking for it:

http://www.carvewright.com/cms/contact-us


LHR Technologies, Inc.
4930 Allen Genoa Road
Pasadena, TX 77504
Phone: 713-473-6572

Hardware Support
9AM - 6PM CST, Mon - Sat
Option 4
support@carvewright.com

It has been my experiance that they are perfectly willing to help you register your software on Saturdays....
mustang
08-16-2008, 03:33 PM
It would be easier to register if they didn't have a busy phone line or if they answered the phone.
dr01allen
08-16-2008, 04:58 PM
I used Designer last Wed. and now it says I need to register again.

I tried to connect online and get the same error message as below.

Their phone is busy for the last hour.

If there's a general problem, could they at least post something on the forum?

da
Jeff_Birt
08-16-2008, 05:39 PM
What version of Designer are you two guys using? Any new hardware or software on your system?
dr01allen
08-16-2008, 06:05 PM
It's version 1.3 (I think).
dr01allen
08-16-2008, 06:09 PM
I tried to install a 2nd video card (Nvidia) and the drivers are clashing with the current system. But that's the only changes I've tried.
dr01allen
08-16-2008, 10:04 PM
make that 1.130.
Jeff_Birt
08-16-2008, 10:58 PM
New hardware can mess up some licensing schemes. Usually they look at certain pieces of hardware in your system and then calculate a magic number based on them. So, if you change something it could screw things up. It's kind of a pain but not nearly as bas as some software. I run into a lot of different types of licensing at work, some are much worse...