board to thick to cut

[Vic]

Got the machine 4 days ago, carves great but when I try to cut or miter (3/4" board) it goes through all the steps then says board to thick to cut. I have the latest software and tech support had me remove the ribbon cable on the z track but still have the same problem. Has anyone else had this problem?

[Vic]

Ok just incase someone else has the same problem here is a temporary fix. Put a dime on the Board tracking encoder assembly. It is a new machine so I hope Carvewright will send me parts to fix it right.