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bama brian
10-23-2007, 10:21 AM
Do you find it hard to get in touch with a real live person from tech?:(

I can't get an answer about my sensor probe...

is there a place where I can just order one?
Jeff_Birt
10-23-2007, 10:34 AM
Well, no. Sometimes you need to be persistent. I called last week to get a new activation code after getting a new laptop. Had to leave a message and did not get a call back. So I called Saturday and talked to Omar and got it taken care of.

If you just want to buy a probe call and ask for Sales or use the CW online store (carvewright.com then look for Store link), or order one from Sears.
bama brian
10-23-2007, 10:39 AM
I just thought that since the machine is less than 30 days old and only has seven hours and nine minutes on it I might actually get one free...

stupid me...
Jeff_Birt
10-23-2007, 10:52 AM
I'm confused are you wanting to buy a probe, do you have a broken probe?
bama brian
10-23-2007, 10:57 AM
I guess I'm trying to buy one since I can get any support.

I keep getting clear sensor errors...
I did the trouble shooting and I am no where near the number parameters that the manual says I should be in.

with no board in the up position it displays 6...
with a board in the down position it displays 11...

I did the cleaning...checked it again...still the same...
went on line to the forum and found how to remove the sensor and clean it
(this is when I discovered the screw holes on the sensor were broke).
bama brian
10-23-2007, 11:03 AM
I'm stupid...I don't know what a shoulder screw is...

it's 3/8" long, flat head (not tapered), philips and black
Jeff_Birt
10-23-2007, 11:05 AM
Oh, your wanting to get a 'Board Sensor' to replace a defective one. When you said 'Sensor Probe' I thought you were referring to the scanning probe accessory. You just need to call tech support and get them to send you one. Keep calling back until you get a live person. Are you leaving messages with them?
bama brian
10-23-2007, 11:09 AM
not over 5 or 10....
When I did talk to someone they said that expert wasn't in but would be shortly...that was 2 hours ago. (not counting yesterday)
Jeff_Birt
10-23-2007, 11:14 AM
A shoulder screw has a non threaded section by the head that is generally a larger diameter than the threaded portion:

XX head
XXXX shoulder
XXXXXXXXXX threads
XXXX
XX

The shoulder is used to align things, provide a pivot point.
bama brian
10-23-2007, 11:16 AM
not a shoulder screw...
cajunpen
10-24-2007, 02:47 AM
Now this is funny stuff - who's on first???
oldjoe
10-24-2007, 06:50 AM
Sounds like just a regular machine bolt and what's on second I think,
And the best time to call LHR is right about 9 am when they first open. If you can do it the worst time is around lunch time.
Kenm810
10-24-2007, 07:13 AM
For those folks that might need a little help remembering the skit http://www.carvewright.com/forum/images/smilies/icon_wink.gif


http://www.phoenix5.org/humor/WhoOnFirst.html
TCboy
10-24-2007, 01:57 PM
old joe is right. the worst time to contact them is between during their lunch time. they gotta rotate their people in and out for lunch so it takes like two hours or so. so during that time they running on a short staff.
cajunpen
10-25-2007, 12:02 AM
For those folks that might need a little help remembering the skit http://www.carvewright.com/forum/images/smilies/icon_wink.gif


http://www.phoenix5.org/humor/WhoOnFirst.html

Thanks for posting the link. Some of the younger guys were probably wondering what I was talking about.