Font generator does not match error.

[kwbcpastor]

I wrote about this once before and thought I had it resolved.. Nope. It still gives me this message When want to add text. I press the "TEXT Button" and this pops up-

"ERROR:Font generator version does not match Designer Version. GOT: NONE.s.b. 3.103.14

It then closes the program without saving my design. Now here's the glitch, IT WORKS SOMETIMES, but I can't figure out what makes it work or not work.
Thanks for the help everyone.

[fwharris]

Well I was going to point you to your original thread but just found out it was you that had the original problem.

The newest version of designer is 3.106. If you have not updated maybe you should try that.

[kwbcpastor]

Thanks,I think I Downloaded it but will check.

[sunmiztres]

I am now having this same problem. Made sure I have the newest version and it still happens. I am not able to use the text button without this error. Thought it was my computer, restarted and still the same error with the program crashing after error comes up. A few weeks ago it was fine. Haven't changed anything since then. Any other ideas? Thank you for any help you can give.

[fwharris]

Have any of you called and talked with CarveWright about this issue?

[sunmiztres]

Have any of you called and talked with CarveWright about this issue?
no, not yet was hoping someone from there that works these forums could chime in. I know they monitor the forums.

[SteveNelson46]

I wrote about this once before and thought I had it resolved.. Nope. It still gives me this message When want to add text. I press the "TEXT Button" and this pops up-

"ERROR:Font generator version does not match Designer Version. GOT: NONE.s.b. 3.103.14

It then closes the program without saving my design. Now here's the glitch, IT WORKS SOMETIMES, but I can't figure out what makes it work or not work.
Thanks for the help everyone.

Backup your patterns (favorites.mpn) and then completely uninstall the program using the windows control panel. If the Carvewright folder still exists (c:\users\your user name\carvewright) delete it. When you reinstall the program BE SURE to right click on the installation file and select "Run As Administrator". After re-installing, try to run the program before copying the favorites.mpn file back to the carvewright folder. You will probably have to re-register the program. I know this is a royal PITA and it may not fix the problem but it's a good place to start.

[kwbcpastor]

I have and this is what they sent me:
DOWNLOADING THE LATEST VERSION OF DESIGNER SOFTWARE
INSTALLATION OF LATEST VERSION


If you have an old disk of the Project Designer Software, throw it in the trash
If you installed software from an old disk or if you were running version 1.182 or older, go into your control panel and remove the CarveWright installation
Download the correct version of Project Designer:



Basic Designer v1.188 (free version) - http://www.carvewright.com/updates/

Project Designer 3 v3.xxx (paid upgrade) - http://www.carvewright.com/update3/

Ignore any security warnings. Since Microsoft & other security software applications have never heard of CarveWright, you may get security warnings that we are not safe; select to Allow or Continue anyway.
You will be given the option to RUN or SAVE (OPEN IN FOLDER)

Windows Vista, 7, 8, or 10 operating systems:
Do Not select Run & go to step 6
Windows XP operating systems:
Click Run & go to step 9
Mac operating systems:
Follow the Mac Installation Instructions http://www.carvewright.com/assets/service/Software_instructions/Designer_Software_Quick_Start_Guide.pdf (http://www.carvewright.com/assets/service/Software_instructions/Designer_Software_Quick_Start_Guide.pdf)



Under the Designer Software Quick Start Guide


Save the file into your Downloads folder or somewhere that you can find it; or click Open in Folder
Find the Application file that you just downloaded or opened in a folder that is named “Designer_1_18(#)” (last number will change with each update)
Right-Click on it and select "Run As Administrator" from the menu to install
Follow the installation wizard *For Windows 10 when prompted for install location change from the default of C:\ProgramFiles (x86)\ to C:\ProgramData\
Unselect and/or disregard the “Read Me” file instructions


REGISTRATION OF PROJECT DESIGNER



After installed, you will need to register the software to your existing Customer Account
Find the Project Designer Icon on your Desktop

Windows Vista, 7, 8 or 10 operating systems:
Right-click on the icon and select RUN AS ADMINISTRATOR
Windows XP operating systems:
Double-click to open
MAC - drag icon into Applications Folder. Reinstall x11 (https://www.xquartz.org/) & turn off feature called APP NAP under GET INFO.


Register ONLINE and select the option that says "I Already Have A CarveWright Customer Account" (If you are an educator and want students to log in with different usernames & passwords, please click USE EDUCATOR LICENSES.
You will need to know your Customer Account username & password to register
Your Customer Account password can be reset, if you cannot remember it. You must know your username & email address. Call LHR, if you do not know it. DO NOT try to create a New Customer Account as your machine serial number is already registered to YOU and that is where any other licenses that you have are registered

RE-DOWNLOADING LICENSED PATTERNS & PROJECTS


Log into your Customer Account at www.carvewright.com (http://www.carvewright.com/) under Quick Links (bottom of page)
Next to each pattern, collection and project is a download link
Double click on the ptn or mpl file to upload into Project Designer's Pattern Library
Remember projects are saved to your computer and never uploaded into your Pattern Library


NOTE: STORE ACCOUNT (where you make online purchases) & CUSTOMER ACCOUNT (where you register computers, machine & licenses) are two separate pieces of software and may have different usernames & passwords.
NOTE: Windows Vista, 7, 8, & 10 users may want to right-click on your Project Designer Software icon > go to PROPERTIES > then ADVANCED PROPERTIES (may be named something similar) and find the option to ALWAYS RUN THIS APPLICATION AS ADMINISTRATOR.

Call us at 713-473-6572, if you still need assistance.

CarveWright Customer Service

[lynnfrwd]

Remove the program, reboot the computer and reinstall. Please let us know if this resolves the FONT GENERATOR issue.

[kwbcpastor]

will I lose all my projects and designs if I remove the program? My programs are saved in This PC> documents> carvewright.

[SteveNelson46]

will I lose all my projects and designs if I remove the program? My programs are saved in This PC> documents> carvewright.

You will not lose anything in your documents folder but, you need to backup your patterns. They are in a file named "Favorites.mpn" in the Carvewright folder. See post #7 in this thread.

[kwbcpastor]

This did not work.. I'm still getting the message.

[SteveNelson46]

It looks like you may have a Windows problem. Operating system problems are really beyond the scope of this forum but here is a link with instructions to reset the windows fonts to the defaults. It's for Windows 7 but very similar for Windows 10. (Control Panel\All Control Panel Items\Fonts\Font settings) This may or may not help.

https://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/how-do-i-fix-corrupted-font-files-in-windows-7/7860617d-e4a8-4792-a84b-b83f4bfd81b4
(https://answers.microsoft.com/en-us/windows/forum/windows_7-desktop/how-do-i-fix-corrupted-font-files-in-windows-7/7860617d-e4a8-4792-a84b-b83f4bfd81b4)
EDIT: Does the error occur when you open the Designer and start a new project?

[kwbcpastor]

I have two computers. One in the house and one in the shop. It does this on both computers. I just followed your reset fonts instructions.......Same thing. :(

[kwbcpastor]

Yes the problem does occur when I open designer And design my project. I then want to add text. Boom, Font generator does not match Designer font........and closes the program and the project is lost. If I try to add text first,Boom same thing.

[kwbcpastor]

OK let me give you the latest happenings. I did the restore default fonts on both computers. I have tried it several times. and again I can say it is working properly. I'm not really sure if this fixed it I went to several places and did what it said, like right click on my connection icon at the right bottom of the screen and trouble shot that. I'll let you know as time passes but for now I seem to be ok. Thanks everybody!

[chief2007]

I had the same problem, reloaded the designer software and the problem went away. Just had a windows update yesterday and the problem has now reoccurred. Going to reload software and see if that clears it up again. Will update you later.

[chief2007]

Just reloaded the software and the problem has been resolved. Version 3.106 build 38. Hopefully this is not something that has to be done every time there is a windows update.

[kwbcpastor]

This will be my last follow up unless we crash again. I want to thank Steve for the time he spends with us on the forum. Steve you are a true friend and helper. I've tried several different designs and all is well. I truly believe it was the "restore font defaults" that made the difference. I have downloaded several 3rd party fonts plus there have been several windows updates that could have messed with the settings. I'm back to running smooth and will know what to try in case this happens again. I would be interested to hear from the other user, if this corrected his problem.. Thanks again Steve.

[sunmiztres]

Remove the program, reboot the computer and reinstall. Please let us know if this resolves the FONT GENERATOR issue.
I did this and it worked when I first opened designer but and after I closed designer and came back to it the error came back. I will do what Steve said and hope it stays.

[lynnfrwd]

Are you running McAfee? If so, turn it off then open Designer and put new project, try Text Tool. Does it work now?

I am told there may be a rule writer in McAfee that you can say "Allow gui.exe" and "Allow fontgen.exe"

Let me know if this works!

[kwbcpastor]

Let me give you my observation. I too lost the text button after restoring it by doing the RESTORE DEFAULT font function. But I what had happened is I had ran DISK CLEANUP. I went back did the RESTORE DEFAULT on the fonts page. Still didn't work. Restarted my computer, Bingo, It worked! Went inside to my home computer, Did a DISK CLEANUP. Lost my TEXT BUTTON. Did the RESTORE DEFAULTS on the fonts page. It did not work. Restarted my computer,BINGO, it was once again functional. Hope this helps.

[kwbcpastor]

Ok,I have evidently misunderstood this whole process. My program is once again refusing to let me add text and closes the project and erses the work I've done,causing me to have to redo the entire project. This is the message I get after pressing the text tab, Version mismatch, "font generator version does not match designer version GOT: NONE s.b.3.106.38" I have written to Carvewright and get no response. Sept 28th

Connie, I have been having a problem for some time now. I contacted you and reloaded my program. Took the old carvewright program off,put on the new. I got on the the forum and took several of the suggestions there. It will work sometime??? I do nothing or change anything. But other times such as today I cannot do "text" It gives me this message. X error:font generator version does not match designer version Got: NONE s.b. 3.106.38. Another guy on the forum has the same problem. This is very frustrating because when the program closes you lose all your work. I have two computers and the problem is present on both computers. Seems,I'm not sure, but I think if it works on one it works on them both, Baffled by this. Could you please help me resolve this as I am unable to do anything that requires TEXT. I am willing to share my computer with you through a free download called "teamviewer" if you'd like.


Thank you and sincerely,

Can any body help me resolve this issue? Today I reset my fonts to default, Restarted my computer, Took off carvewright totally and reloaded it all to no avail..VERY FRUSTRATED.

[lynnfrwd]

Did you turn off McAfee?

[lynnfrwd]

86713

Posted on Facebook in CarveWright Systems & CarveWright Carvaholics on Sept 21st. (Thought I posted here.) UPDATE: I see I posted it below. It will also pop up, if you type fontgen or part of the message on the Support Search bar.

FONT GENERATOR DOES NOT MATCH ERROR:
McAfee is blocking gui.exe &/or fontgen.exe from working. 2 choices: 1. turn McAfee off or 2. add "allow gui.exe" & "allow fontgen.exe" into the McAfee rules.

[kwbcpastor]

Sorry, I didn't mean to edit your post. (I must be needing more coffee.)


Glad it is working now. That fontgen issue is definitely McAfee.


Connie
(lynnfrwd)

[kwbcpastor]

we are rolling thanks connie!

[earlyrider]

How do I get to the McAfee rules to allow gui.exe and allow fontgen.exe?

[lynnfrwd]

Instructions given by someone on CarveWright Carvaholic Facebook Group. I do not have McAfee and have not verified.

Dave Lynn: I got this from a Google - It seems to be the answer but I do not have Mcafee: Unblock the applications from the McAfee console on the local system: 1. On the local system, right-click the M icon in the system tray, then select Open console. 2. In the top right, click the Action menu, View Application list, select an application, then choose Approve or Block.